Clinical Business Operations Representative 2

Current Employees:

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The University of Miami UHealth Department of Orthopedics has an exciting opportunity for a full time Clinical Business Operations Representative 2 to work in Miami, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

1. Assists the department in managing expectations surrounding pre and post patient care.

2. Obtains or reviews all patient demographic information, insurance information and referral numbers.

3. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

4. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.

6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

7. Provides coverage for responsibilities of co-workers when assigned or as need arises.

8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.

9. Maintains confidentiality of all information.

10. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High School Diploma or equivalent/relevant experience, certification or license

Experience:

Minimum 1 year of relevant experience required

Department Specific Functions:

The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations of the University of Miami Department of Orthopedics. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, Resolving CRMS, in Baskets, writing letters, rescheduling clinics from bumped schedules and scheduling patients efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to Orthopedic trauma division and the University of Miami Orthopedic departmental service standard.

• Is responsible for assisting the orthopedic department in managing expectations surrounding pre-and-post-op patient care.

• Triage patient's telephone calls and answer any questions or solving problems as appropriate. If necessary, transfer calls or directly communicate to the provider or APP should the call require immediate attention.

• Is responsible for scheduling, rescheduling, and cancelling clinic appointments as required per provider, app or nurse manager request following the proper process.

• Working the CRM work queue and clearing the CRM successfully by resolving them.

• Is responsible for monitoring access to new appointments and management of any waiting lists for appointments.

• Is responsible for managing the in-baskets messages assigned.

• Obtains or reviews all patient demographics information, insurance information and referral numbers.

• Accurately records all data and maintains necessary records, or files relating to the clinical care issues.

• Acquires all material necessary for the patient visit including medical records, x-rays, diagnostic testing and reports.

• Communicates with patients regarding delays in scheduling. Answers telephone calls correctly processing all patient information for messages and patient requests. Enters and routes request to appropriate person within UChart.

• Proactively works on Orthopedic physicians or APP clinical schedules to maximize time and manage capacity.

• Whether on the phone or in person, treats all patients, coworker's internal customers with dignity and professionalism.

• Maintain professional relationships with all physicians.

• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of orthopedic practice.

• Provides coverage for responsibilities of coworkers when assigned or as need arises.

• Follows instructions of and assists supervisory staff as required.

Knowledge, Skills and Abilities:

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.

Teamwork: Ability to work collaboratively with others and contribute to a team environment.

Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.

Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff