Primary Responsibilities

• Reports to the Fare Transformation Deputy Director of System Implementation. 
• Coordinate stakeholder review of designs and prepare feedback for the Systems Integrator within tight timeframes.
• Manage input from a large number of stakeholders, including internal business owners, specialist consultants, customers, and senior staff and balance their sometimes competing interests.
• Conduct detailed reviews of designs developed by the Systems Integrator to ensure they are responsive to stakeholder feedback and verify compliance with Technical Requirements.
• Complete discovery work and document any new technical requirements.
• Recommend improvements based on an understanding of industry best practices, stakeholder feedback, usability and professional experience.
• Coordinate the work of specialist consultants working on the implementation of various aspects/stages of the technical solution.
• Lead the technical design, development and implementation of software designed for MBTA riders, business units and partners.
• Report on the status of implementation work.
• Define action items resulting from meetings and tasks required to meet objectives.
• Track and update the status of dozens of tasks every day, keeping the team informed, removing blocks and advancing to closure within the timeframes required by the project timeline.
• Identify risks and dependencies, establish mitigation plans, and escalate as necessary.
• Analyze business rules and proposed fare policy changes and review technical designs to ensure that the system can support business needs.
• Analyze customer use cases and review technical designs to ensure that the system can support user needs.   
• Review the Systems Integrator’s test plans and oversee lab tests to ensure that all customer use cases are covered.
• Use the Compliance Matrix (a database of technical requirements) to track and report on the compliance of delivered solutions.

Minimum Qualifications

• Bachelor’s Degree from an accredited institution in transportation planning, public policy, public administration, social science, technology or a related field.
• Two (2) years of experience either with design/ implementation/ operation of a technology system.  
• Strong project management background.
• Proficiency in the Microsoft Office suite.
• Effective organizational, analytical, time management, interpersonal and multi-tasking skills.
• Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts and technical requirements.
• Demonstrated ability to quickly earn the trust of sponsors and key stakeholders; and to mobilize and motivate cross-functional teams.
• Ability to think strategically.
• Ability to be comfortable under pressure, able to prioritize and balance multiple projects and priorities.
• Experience with defining, writing and enforcing technical requirements. 
• Experience with developing, implementing and overseeing test plans and test reports.
• Experience using online collaboration tools (e.g. Slack, Asana, Basecamp, etc.)
• The ability to work effectively with a diverse workforce.

Preferences

• Experience working in transit or similar environment.
• Experience working with or in a government agency.
• Master’s Degree in from an accredited institution in transportation planning, public policy, public administration, social science, technology or a related field.
• Experience in policy implementation for a transit agency.
• Experience working with the design/implementation/operation of a transit system technology, such as fare collection systems, vending machines, parking payment systems, toll collection systems, fire alarms, elevators or customer assistance kiosks.
• Experience with public procurement.
• A PMP or other Project Management certification. 

Substitutions

• Masters degree may be substituted for one (1) year of experience