Technical Project Manager
Fare System Implementation
Posted on 2/2/2022
Dorchester, Boston, MA, USA
Experience Level
  • Bachelor's Degree from an accredited institution in transportation planning, public policy, public administration, social science, technology or a related field
  • Two (2) years of experience either with design/ implementation/ operation of a technology system
  • Strong project management background
  • Proficiency in the Microsoft Office suite
  • Effective organizational, analytical, time management, interpersonal and multi-tasking skills
  • Ability to understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts and technical requirements
  • Demonstrated ability to quickly earn the trust of sponsors and key stakeholders; and to mobilize and motivate cross-functional teams
  • Ability to think strategically
  • Ability to be comfortable under pressure, able to prioritize and balance multiple projects and priorities
  • Experience with defining, writing and enforcing technical requirements
  • Experience with developing, implementing and overseeing test plans and test reports
  • Experience using online collaboration tools (e.g. Slack, Asana, Basecamp, etc.)
  • The ability to work effectively with a diverse workforce
  • Experience working in transit or similar environment
  • Experience working with or in a government agency
  • Master's Degree in from an accredited institution in transportation planning, public policy, public administration, social science, technology or a related field
  • Experience in policy implementation for a transit agency
  • Experience working with the design/implementation/operation of a transit system technology, such as fare collection systems, vending machines, parking payment systems, toll collection systems, fire alarms, elevators or customer assistance kiosks
  • Experience with public procurement
  • A PMP or other Project Management certification
  • Masters degree may be substituted for one (1) year of experience
  • Reports to the Fare Transformation Deputy Director of System Implementation
  • Coordinate stakeholder review of designs and prepare feedback for the Systems Integrator within tight timeframes
  • Manage input from a large number of stakeholders, including internal business owners, specialist consultants, customers, and senior staff and balance their sometimes competing interests
  • Conduct detailed reviews of designs developed by the Systems Integrator to ensure they are responsive to stakeholder feedback and verify compliance with Technical Requirements
  • Complete discovery work and document any new technical requirements
  • Recommend improvements based on an understanding of industry best practices, stakeholder feedback, usability and professional experience
  • Coordinate the work of specialist consultants working on the implementation of various aspects/stages of the technical solution
  • Lead the technical design, development and implementation of software designed for MBTA riders, business units and partners
  • Report on the status of implementation work
  • Define action items resulting from meetings and tasks required to meet objectives
  • Track and update the status of dozens of tasks every day, keeping the team informed, removing blocks and advancing to closure within the timeframes required by the project timeline
  • Identify risks and dependencies, establish mitigation plans, and escalate as necessary
  • Analyze business rules and proposed fare policy changes and review technical designs to ensure that the system can support business needs
  • Analyze customer use cases and review technical designs to ensure that the system can support user needs
  • Review the Systems Integrator's test plans and oversee lab tests to ensure that all customer use cases are covered
  • Use the Compliance Matrix (a database of technical requirements) to track and report on the compliance of delivered solutions

5,001-10,000 employees

Public transportation
Company Overview
The MBTA was formed partly to subsidize existing commuter rail operations
  • Health insurance
  • Life insurance
  • Long-term disability insurance
  • Dental and vision insurance
  • Paid vacation, sick time, and holidays
  • Flexible spending accounts
  • Retirement plans