Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Regal
51-200 employees
Customer engagement platform using mobile technology
Compensation Overview
$115k - $130kAnnually
Mid
New York, NY, USA
Hybrid role requires in-office presence T/W/TH; office optional M/F.
- 4+ years of relevant experience as a Customer Success Manager, Account Manager, Consultant or similar at a high growth SaaS, technology company or consultancy
- Track record of data-driven projects that drive and expand contract value
- Strong communication skills across a variety of personas within an organization
- Demonstrated ability to manage complex projects, like software implementations
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)
- Own Regal value quantification, contract expansion, and revenue renewal for your book of business
- Build the set of metrics we use to define customer success; track, and improve them over time
- Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels, traveling onsite as needed
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
- Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
- Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
- Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities
Regal.io is a customer engagement platform that uses mobile technology to help businesses improve their relationships with customers and boost sales. The platform offers tools like Journey Builder and Segment Builder, which allow companies to tailor their call and text message outreach based on real-time customer behaviors. This customization helps businesses connect with customers at the right moment, leading to higher engagement and increased sales. Regal.io also provides data analytics tools that enable businesses to quickly analyze their customer engagement strategies without needing a separate data team. This allows companies to make informed decisions about what works and what doesn’t. Regal.io aims to enhance customer interactions and claims that businesses using their platform can see an average revenue increase of 25%.
Company Stage
Seed
Total Funding
$79.9M
Headquarters
New York City, New York
Founded
2020
6 month growth
↓ -4%1 year growth
↓ -6%2 year growth
↑ 12%
Simplify's Take
What believers are saying
- Regal's tools drive a 30% call answer rate, three times the industry average.
- Recent $40M funding boosts Regal's capacity for innovation and market expansion.
- AI-driven insights from 100% of conversations enhance decision-making and customer satisfaction.
What critics are saying
- Increased competition from established CRM providers like Salesforce and HubSpot.
- Potential regulatory challenges due to extensive data collection and AI personalization.
- Economic downturns may reduce business budgets for customer engagement platforms.
What makes Regal unique
- Regal offers AI-powered tools for personalized customer engagement and conversion optimization.
- Their Branded Caller ID and Spam Remediation tools enhance call answer rates significantly.
- Regal's platform integrates seamlessly with existing CRM systems, offering flexibility to businesses.
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Benefits
Early stage equity
Flexible PTO
401k Plan
Medical, dental, & vision insurance
Paid parental leave
Happy hours, team outings, & quarterly off/onsites
Pre-tax commuter benefits
Complete laptop workstation