Full-Time
Customer Success Manager
Confirmed live in the last 24 hours
Regal
51-200 employees
Customer engagement platform using mobile technology
Compensation Overview
$115k - $130kAnnually
Junior, Mid
Boston, MA, USA + 1 more
- 2-4 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high growth SaaS, technology or digital marketing company or consultancy
- Track record of data-driven projects that drive and expand contract value
- Strong communication skills across a variety of personas within an organization
- Demonstrated ability to manage complex projects, like software implementations
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)
- Own Regal value quantification, contract expansion, and revenue renewal for your book of business
- Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
- Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
- Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
- Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities
Regal.io is a customer engagement platform that helps businesses improve their relationships with customers and increase sales through mobile technology. It offers tools like Journey Builder and Segment Builder, which allow companies to customize their outreach based on real-time customer behaviors. Regal.io differentiates itself by providing a tech stack that can replace or enhance existing CRM systems, along with data analytics tools for quick decision-making. The goal is to empower businesses to enhance customer interactions and drive revenue growth.
Company Stage
Series A
Total Funding
$65.6M
Headquarters
New York City, New York
Founded
2020
6 month growth
↑ 0%1 year growth
↓ -8%2 year growth
↑ 58%
Simplify's Take
What believers are saying
- Businesses using Regal.io's platform can expect an average revenue increase of 25%, making it a compelling choice for companies looking to boost sales.
- The recent $38.5 million Series A funding round led by Emergence Capital provides Regal.io with substantial financial backing for further innovation and growth.
- Regal.io's tools reach all 400M wireless devices in the US, offering a vast market for customer engagement and sales opportunities.
What critics are saying
- The competitive CRM market requires Regal.io to continuously innovate to maintain its edge over established players.
- Dependence on mobile technology means that any changes in mobile regulations or carrier policies could impact Regal.io's service effectiveness.
What makes Regal unique
- Regal.io's focus on mobile technology and real-time customer behavior analytics sets it apart from traditional CRM systems that may not offer such dynamic engagement capabilities.
- Their Branded Caller ID and Spam Remediation tools significantly enhance call answer rates, providing a unique value proposition in the customer engagement market.
- The ability to A/B test different call branding strategies within the same campaign is a feature not commonly found in other CRM platforms.
Benefits
Early stage equity
Flexible PTO
401k Plan
Medical, dental, & vision insurance
Paid parental leave
Happy hours, team outings, & quarterly off/onsites
Pre-tax commuter benefits
Complete laptop workstation