ABOUT US:

Regal.io empowers businesses to add a human touch at key moments in their online experiences in order to win customers over and drive more sales. Our branded, event-driven calls and texts skyrocket answer rates by treating customers like royalty, and drive 25%+ more revenue. Growing revenue is the top priority for every C-level executive. Marketing spend and website optimization is table stakes already, and now the fastest growing businesses are adding a human touch to better convert website visitors. 100+ leading brands including Kin, Ro, Angi, Ethos, Fidelity Life, Career Karma and AAA use Regal.io to proactively engage their customers in real-time with event-driven calls and text messages, which result in higher conversion and more revenue.

Our team is led by industry veterans who previously built Handy (acq. by IAC / ANGI Homeservices in ‘18), and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We share common set of values that we look for in every new hire:

*Customers are royalty

*Data beats opinion

*Fast-paced execution wins

*Growth mindset

*Enjoy the journey

Come join us as we create a category-defining company, and follow Regal’s company page on LinkedIn to stay up-to-date on our journey and current job openings!

ABOUT THE ROLE:

Regal.io is seeking a Customer Success Manager to own the post-sale experience for its fast-growing B2C customer base. The Customer Success Manager role is a key data-driven, consultative, client-facing growth driver within Regal’s rapidly scaling business.

As a consultant and advisor to your accounts, you’ll partner with executives, operations leaders, and sales teams to drive revenue growth and Regal software ROI. You’ll blend behavioral and revenue data to demonstrate the success of the go-to-market programs you design with your customers, and will distill insights to continually improve and expand Regal use cases.

RESPONSIBILITIES:

Own Regal value quantification, contract expansion, and revenue renewal for your book of business
Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels
Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities

ABOUT YOU:

2-4 years of relevant experience as a Customer Success Manager, Account Manager, or similar at a high growth SaaS, technology or digital marketing company or consultancy
Track record of data-driven projects that drive and expand contract value
Strong communication skills across a variety of personas within an organization
Demonstrated ability to manage complex projects, like software implementations
Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)

BENEFITS/PERKS:

Competitive compensation packages, including early stage equity
401k plan
Flexible PTO & 11 paid holidays
Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
Paid parental leave
Growth Mindset learning and development stipend
Happy hours, team outings, & annual offsites!
Pre-tax commuter benefits
Complete laptop workstation
& more!

POSITION LOCATION & OFFICES:

This position is only available in New York City.

We have offices in NYC (HQ- NoMad) & Boston (Downtown/Financial). Hybrid roles are required in office T/W/TH and office optional M/F. Covid protocols and vaccination policy in place.

RESPONSIBILITIES:

ABOUT YOU:

BENEFITS/PERKS:

6 month growth

1 year growth

2 year growth

Benefits