Full-Time

Customer Success Manager

Posted on 5/9/2024

Regal

Regal

51-200 employees

AI-enabled B2C sales platform leveraging cross-channel conversations


Mid

New York, NY, USA

Required Skills
Communications
Requirements
  • 2-4 years of experience at an early-stage start-up owning post-sale customer experience OR 2-4 years of experience in banking/finance OR 1-2 years of management experience
  • Excitement for ambiguity, experimentation, and not afraid to make mistakes
  • Track record of data-driven projects that drive and expand contract value
  • Strong communication skills across a variety of personas within an organization
  • Demonstrated ability to manage complex projects, like software implementations
Responsibilities
  • Create consultative relationships with customers to identify and discover new opportunities, use cases, and campaigns that grow revenue
  • Grow client contracts by delivering compelling data presentations and working through people, process, and technology obstacles
  • Drive early and successful renewals that yield durable, high-quality, well-negotiated contracts
  • Develop relationships with each customer at the executive, operational, and go-to-market team levels to build multithreaded account relationships
  • Partner with internal teams to oversee customer experience and rapidly address risks and opportunities

Regal is an AI-enabled B2C sales platform that leverages cross-channel conversations through phone, SMS, email, and chat to drive ROI-positive interactions and revenue growth for outbound contact centers. It focuses on personalized conversational experiences and real-time customer behavior analysis to streamline customer engagement and increase revenue.

Company Stage

Series A

Total Funding

$65.6M

Headquarters

null, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-16%

2 year growth

61%

Benefits

Early stage equity

Flexible PTO

401k Plan

Medical, dental, & vision insurance

Paid parental leave

Happy hours, team outings, & quarterly off/onsites

Pre-tax commuter benefits

Complete laptop workstation