Full-Time
Customer Success Manager
Posted on 10/1/2024
Regal
51-200 employees
Customer engagement platform using mobile technology
Compensation Overview
$115k - $130k/yr
Mid, Senior
New York, NY, USA
Hybrid roles are required in office T/W/TH and office optional M/F.
- 4+ years of relevant experience as a Customer Success Manager, Account Manager, Consultant or similar at a high growth SaaS, technology company or consultancy
- Track record of data-driven projects that drive and expand contract value
- Strong communication skills across a variety of personas within an organization
- Demonstrated ability to manage complex projects, like software implementations
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)
- Own Regal value quantification, contract expansion, and revenue renewal for your book of business
- Build the set of metrics we use to define customer success; track, and improve them over time
- Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels, traveling onsite as needed
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
- Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
- Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
- Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities
Regal.io is a customer engagement platform that helps businesses enhance their relationships with customers and increase sales through mobile technology. Its tools, such as Journey Builder and Segment Builder, allow companies to customize their outreach based on real-time customer behaviors, ensuring timely and relevant communication. Regal.io differentiates itself by offering a tech stack that can replace or supplement existing CRM systems, along with data analytics tools that enable quick decision-making. The company's goal is to empower businesses to improve customer interactions and drive revenue growth.
Company Size
51-200
Company Stage
Early VC
Total Funding
$82.1M
Headquarters
New York City, New York
Founded
2020
Simplify's Take
What believers are saying
- Regal raised $40M to expand its AI-powered contact center solutions.
- Their tools deliver 3x the industry average call answer rates, boosting client revenue.
- Growing demand for AI-driven CRM solutions supports Regal's market expansion.
What critics are saying
- Emerging AI-driven CRM platforms could erode Regal's market share.
- Consumer privacy regulations may limit Regal's data-driven personalization capabilities.
- Economic downturns could reduce client spending on customer engagement platforms.
What makes Regal unique
- Regal offers AI-driven tools for personalized customer engagement and conversion optimization.
- Their Branded Caller ID and Spam Remediation tools improve call answer rates significantly.
- Regal's platform integrates seamlessly with existing CRM systems for enhanced customer interactions.
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Benefits
Early stage equity
Flexible PTO
401k Plan
Medical, dental, & vision insurance
Paid parental leave
Happy hours, team outings, & quarterly off/onsites
Pre-tax commuter benefits
Complete laptop workstation
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↓ -1%TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience, is partnering with Decagon and Regal to transform customer support through intelligent automation.
Regal, a NYC-based customer-centric contact center software, closed a $40m funding round
While the identity of buyers and sellers remains unknown, it is understood Regal would consider merging the $550 million LIC with the $847 million PM Capital Global Opportunities Fund.
Regal.io’s Branded Caller ID, Spam Remediation and Journey Builder solutions enable brands to control outbound phone call branding to build customer-first phone experiences.Regal.io, the outbound phone and SMS sales solution, announced the launch of a suite of call branding tools for B2C sales teams to increase outbound call answer rate. Regal.io’s Branded Caller ID provides businesses with the ability to show their company name, location, logo, and other identifiable information to the customer’s cell phone before the call. For customers whose calls are being flagged as SPAM, Regal.io Spam Remediation (often called Reputation Management) ensures legitimate callers are not flagged as SPAM. And the Regal.io Journey Builder has been updated to enable brands to A/B test local presence, branded numbers, and unbranded numbers in the same outbound campaign.Regal.io’s new tools reach all 400M wireless devices in the US and drive an average 30% answer rate – 3x the industry average rate – resulting in hundreds of millions of dollars in incremental revenue for Regal.io’s customers from this feature alone.As consumer discovery and demand shifts online in industries that require a conversation for onboarding (e.g. Insurance, Healthcare and Education), businesses have switched to using phone calls in place of an in-person conversation. But when consumers don’t recognize the number, or carriers flag that number as SPAM, the call doesn’t get answered
That’s why Homebrew is ecstatic to finally share its investment in Regal, which just announced a $38.5 million Series A financing.