Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Sportsbook Ticket Writer

Checkout & Customer ServiceUpdated on Nov 10

Full-timeReno, NV, USANo salary listedIn-person

About the Job

Requirements

Must be at least 21 years old.
Must be able to pass a background check.
Must be able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary.
Must be proficient in spoken and written English.
Must be available to work various shifts, weekends, and holidays.
Must have basic computer knowledge, including email, Microsoft Excel, and internet use.
Must have at least one year of cash-handling experience in a work setting.
A high school diploma, GED, or equivalent is preferred.
Must be able to perform simple math.
Must understand and adhere to company and Gaming Control Board compliance requirements.
Must obtain an Employer Identification Number (EIN).
Must be able to stand for extended periods.
Must be able to lift, pull, or push 25 pounds.
Must be able to write for extended periods.
Must be able to twist, bend, or reach without significant limitations.

Responsibilities

Provide a high level of customer service to regular and novice bettors, ensuring they feel welcome at the sportsbook.
Understand the available sports betting options and advise customers or answer their questions so they can make informed, responsible wagering decisions.
Maintain a professional appearance and demeanor throughout the shift.
Follow all company and Gaming Control Board rules and regulations.
Become familiar with betting options and engage customers in conversations about those options.
Resolve customer disputes and complaints, escalating them to the direct supervisor when needed.
Collaborate with team members and the leadership team.
Complete necessary paperwork and documentation in accordance with company policy and Gaming Control Board standards.

Reporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.   

Must be 21 years of age or older
Be able to pass a background check
Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
Proficient in English verbal and written
Flexible to work various shifts, weekends, and holidays
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Must have a minimum of 1 year of cash handling experience in a work setting
H.S. Diploma, GED, or equivalent preferred
Ability to do simple math
Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
Obtain an Employer Identification Number (EIN)
ADDITIONAL REQUIREMENTS:
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able to write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries

Provide a top-tier level of customer service that encourages customers to come back repeatedly
Maintains professional appearance and demeanor throughout shift
Ensure you adhere to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards.

About the Company

Caesars Entertainment

Operates casinos, resorts, and entertainment venues

Caesars Entertainment operates a global portfolio of casinos, hotels, and entertainment venues. Its core business is gaming and hospitality, with casinos offering table games and slot machines, plus lodging, dining, live shows, and conventions. The product is the overall gaming and resort experience: guests gamble, stay, eat, and enjoy entertainment across properties worldwide. Caesars Palace in Las Vegas and other destinations anchor the brand. The company grew through acquisitions (notably Harrah’s over Caesars, and later Eldorado Resorts) to become a leading gaming and hospitality group. Its business model combines casino gaming revenue with hotel stays, hospitality services, and event-driven entertainment, leveraging a recognizable brand and scale to attract high-traffic destinations. The goal is to provide a comprehensive leisure and entertainment experience while sustaining growth and resilience in a competitive gaming industry.

Company size: 10,001+
Company stage: IPO
Headquarters: Las Vegas, NV
Founded: 1973

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