Customer and Colleague Engagement Associate

About the role

About the role

Are you looking for an opportunitywhere you can make a real difference every day? Join our warm, professional support team and help us provide top-level service to Tesco customers and colleagues across Hungary.

You'll be the voice of support—whether by phone or email—answering questions, resolving issues, and ensuring a smooth, helpful experience. Your contribution will help keep things running efficiently for both our colleagues and customers.

This role involves, flexible shifts starting between:  

- 8:00-10:00 AM 

or

- 2:00-4:00 PM

Applicants can choose between a morning or afternoon shift,but are expected to consistently work within the selected time slot.

What's in it for you
We know life is different for everyone, so at Tesco we are open to flexible working conversations. Whether you're starting out, seeking balance, or navigating life changes like parenthood or caregiving — talk to us. You will spend around 60% of your time working from our offices or sites, and the rest remotely.
Tesco is committed to celebrating diversity and everyone is welcome at Tesco. As a Disability Confident Employer, we're committed to providing a fully inclusive and accessible recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require.
Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career-defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

• Competitive Compensation package based on your experience and skills (Cafeteria, Mobile phone, 15% shopping discount in every Hungarian Tesco store)
  
•  Annual private healthcare package
  
•  Performance-based annual bonus
•  Minimum of 25 paid leave days per year
  
• Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
  
• Solid Business Background with more than 100 proud years of company history
  
•  We are a Great Team, and we are not fond of any formalities here
  
• Modern Office with great location (e.g.: free parking)
  
• Flexible working policy

You will be responsible for
 

• Providing support to Tesco colleagues and customers in connection with ClubCard, Tesco Online and General Customer Service for Hungary
• Troubleshooting, delivering great service experience, resolving issues
• Taking ownership of the issue
• Escalating contacts efficiently

You will need
 

About us
We established our service centre supporting Tesco's operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, people and payroll services, colleague and customer engagement, customer and product, enterprise analytics. Besides these, we have a modern Technology Hub developing software and applications used by millions of people - customers and colleagues - globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are open to learn and develop themselves. At Tesco Business Solutions & Technology we support our business in operating efficiently and serving shoppers a little better every day.