M

MCI

Provides BPO call center outsourcing services

Human Resources Administrator

HR Operations & CoordinationConfirmed live in the last 24 hours
Full-timeSonora, MexicoNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree in Human Resources, Business Administration, or a related field is required.
  • Demonstrated experience in a similar human resources or administrative role is required.
  • A solid understanding of human resources principles and practices, including recruitment, employee relations, and compliance, is required.
  • Strong organizational and time-management skills are required.
  • Attention to detail and accuracy are required.
  • Effective communication and interpersonal skills are required.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and human resources software or systems is required.
  • The ability to handle confidential information discreetly is required.
  • A high level of professionalism and integrity is required.
  • The ability to work independently and as part of a team is required.
  • Fluency in reading and speaking English is required.
  • Applicants must be authorized to work in the country where the job is based.
  • Applicants must be willing to submit to a Level II background and/or security investigation with fingerprinting, subject to the program and location of the position.
  • Applicants must be willing to submit to drug screening, subject to the program and location of the position; this does not apply in Canada.
  • The employee must be able to sit or stand for long periods while using a computer and telephone headset, operate a computer and office equipment, occasionally move around the office and reach or handle objects, and exert force up to 40 pounds.

Responsibilities

  • Maintain and update employee records, including personal information, employment history, and job descriptions.
  • Assist with recruitment by posting vacancies, reviewing résumés, scheduling interviews, and conducting reference checks.
  • Facilitate onboarding for new employees, including preparing offer letters, conducting orientation sessions, and ensuring required documentation is complete; manage offboarding for departing employees.
  • Support payroll processing by collecting and verifying timekeeping information, addressing payroll inquiries, and ensuring accurate and timely payments.
  • Assist employees with benefits enrollment and respond to benefits questions or concerns.
  • Ensure compliance with company policies and local, state, and federal regulations governing employment practices.
  • Serve as a point of contact for employees on human resources matters, providing guidance and support as needed.
  • Prepare and maintain human resources reports and documentation as required.
  • Coordinate training sessions and assist with developing and implementing employee training programs.
  • Provide general administrative support to the human resources department and assist with special projects as needed.

About the Company

MCI

Provides BPO call center outsourcing services

MCI provides business process outsourcing and call center services to a wide range of clients in both B2B and B2C markets. The company handles customer interactions and back-office tasks to improve customer experience, boost efficiency, and reduce client costs. With operations in seven countries and a global team of over 5,000 associates, MCI delivers support at scale across multiple languages and industries. Growth comes from organic expansion and acquisitions, assembling a family of firms that offer complementary services under a single umbrella. MCI’s main differentiators are its global reach, long-term client relationships, and focus on measurable outcomes such as higher customer satisfaction and lower operating expenses. The company’s goal is to help clients streamline their customer-facing processes and back-office operations while driving cost savings and revenue improvements.

Company size
1,001-5,000
Company stage
Early VC
Total funding
$4.2M
Headquarters
Iowa City, IA
Founded
2015

Recently Posted Jobs

Explore more opportunities at MCI

See more jobs