Director of Operations

Director of Operations (Thai Nationals Only)

Holiday Inn Pattaya | Target Start Date: Q1 2027

A Little Taste of Your Day-to-Day

As the Director of Operations, you will play a key leadership role in overseeing the day-to-day operations of the hotel, ensuring a seamless guest experience while driving operational excellence and overall business performance.

Your day will be dynamic and varied. You will work closely with the General Manager and the hotel’s leadership team to ensure all operational departments consistently deliver exceptional service in line with brand standards, while identifying opportunities to enhance efficiency, quality, and guest satisfaction.

You will oversee key operational areas including Front Office, Housekeeping, Food & Beverage, Engineering, and other hotel operations, ensuring that every guest touchpoint meets or exceeds expectations. You will monitor operational performance, guest feedback, service quality, and key business indicators, taking proactive action to address challenges and drive continuous improvement.

A key part of your role will be to lead, coach, and inspire our people. You will empower department leaders to achieve their goals, foster a strong culture of teamwork and accountability, and develop talent to build a strong and future-ready leadership pipeline.

You will also collaborate closely with the General Manager and other departments to maximize hotel performance, optimize operating costs, improve productivity, and support the achievement of the hotel’s financial, operational, and service objectives.

Above all, you will be a visible, hands-on, and inspiring leader who creates memorable guest experiences, empowers colleagues, and ensures that operational excellence is at the heart of everything we do.

What We’re Looking For

• Nationality: Thai nationals only.
• Minimum Experience: Proven leadership experience in a similar senior hotel operations role at an internationally branded hotel with 500+ rooms and large-scale Food & Beverage operations.
• International Exposure: Previous overseas work experience in a similar role is required.
• Leadership & Business Acumen: Strong leadership, people development, and operational management capabilities, with a proven track record of driving guest satisfaction, operational excellence, and financial performance.
• Brand Standards: A solid understanding of international hotel brand standards and the ability to lead diverse operational teams in a fast-paced hospitality environment.

Target Start Date: Q1 2027