IT Manager - EMR and Support
About the job
- At least five years of experience in IT, including at least three years in information systems management.
- At least two years of direct supervision of IT support staff.
- Hands-on experience administering an electronic medical record (EMR) or electronic health record (EHR) system.
- Strong troubleshooting skills across hardware, software, and networks.
- Working knowledge of HIPAA security requirements.
- Ability to train clinicians and hold vendors accountable.
- Own EMR administration, including configuration, templates, user access, upgrades, and the vendor relationship.
- Help lead the EMR transition, including data migration, workflow build, testing, training, and go-live.
- Partner with clinical and operations leaders to improve workflows and drive adoption.
- Run help desk operations, ticket flow, and service levels.
- Serve as the escalation point for issues the help desk cannot resolve, including participation in an after-hours and weekend on-call rotation.
- Partner with the Director of IT on network, devices, cloud, and security.
- Hire, train, and coach a two-person support team.
- Maintain HIPAA-compliant access controls and documentation.
- EMR migration or implementation experience is strongly preferred.
- A healthcare background is a plus.
About the company
Exceptional Healthcare operates a network of community hospitals in underserved and rural areas, delivering emergency, trauma, and inpatient care. Its facilities provide a 24/7 emergency department, private single-occupancy inpatient rooms, on-site laboratories, and full radiology services (CT, X-ray, ultrasound). The company builds and runs these hospitals in smaller communities to offer accessible, high-quality medical services with short ER wait times, supported by in-network insurance acceptance and adherence to the Federal No Surprises Act for emergency services. Revenue comes from providing these medical services. Led by Saeed Mahboubi as part of a family-owned organization, Exceptional Healthcare is expanding its footprint with new hospitals in multiple states and plans for continued growth in additional states, aiming to reach more rural populations and improve access to comprehensive emergency and inpatient care.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
Dallas, Texas
Founded
2016
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Simplify's Take
What believers are saying
- Farmington opened February 18, 2026, proving demand for rural emergency access.
- Ardmore opened June 3, 2025, and generated early local impact.
- The August 2026 locations page lists Rapid City and Stillwater, signaling growth.
What critics are saying
- South Dakota, North Dakota, and Oklahoma openings rely on execution before 2027.
- Farmington’s $25 million build shows capital intensity that strains a small operator.
- Medicare and Medicaid dependence exposes margins if reimbursement cuts hit 2026.
What makes Exceptional Healthcare unique
- Saeed Mahboubi’s family-owned build-and-operate model targets rural hospitals since 2014.
- Farmington opened February 18, 2026, extending the Arizona-Texas-Oklahoma-New Mexico network.
- Each site bundles 24/7 emergency, imaging, lab, pharmacy, and inpatient rooms.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Company Match
- Tuition Reimbursement
- Wellness Program