Entry-Level Documentation Support Specialist
About the job
- Excellent interpersonal skills and the ability to communicate verbally and in writing.
- Ability to solve problems creatively and follow up consistently and diligently.
- Strong organizational skills, professionalism, and attention to detail.
- Comfort speaking with providers, vendors, customers, and responsible parties.
- Ability to work in a fast-paced environment and navigate HealthDrive operating systems.
- Ability to work independently with minimal supervision.
- A minimum of an Associate’s Degree or equivalent work experience.
- A valid driver’s license and good driving record, with reliable transportation.
- Ability to use office equipment including a computer, phone, fax, and copier, as well as interactive computer software.
- Ability to sit for long periods while driving and occasionally lift up to 10 pounds.
- Identify and request documents needed for products and services.
- Follow up on outstanding documentation, including outreach to insurance payers, primary care physicians, patients or responsible parties, Sales, facilities, and other relevant parties.
- Manage the documentation queue to ensure outstanding items are followed up appropriately, service deadlines are met, the durable medical equipment pipeline is efficient, and billing criteria are met.
- Update the computer system for documentation tracking and service delivery.
- Send necessary paperwork to providers for ordering hardware items.
- Scan original documents into the computer system and attach them to the appropriate patient record.
- Coordinate and complete documentation mailings.
- Order durable medical equipment items from laboratories as appropriate or required and request supporting documentation.
- Update managers and supervisors with customer feedback to improve services or recognize staff members.
About the company
HealthDrive brings on-site medical and dental care to residents of nursing homes and assisted living centers through a network of professionals in dentistry, optometry, podiatry, and audiology. Teams visit facilities regularly to provide exams, preventive care, and treatments, using coordinated scheduling and care coordination for a predictable, cost-effective rate. The model focuses on multi-discipline, pediatric- and senior-care in long-term facilities, reducing rail transportation needs and simplifying workflows for staff. The goal is to expand access to essential, ongoing care for seniors by scaling this on-site model to more facilities nationwide.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Wellesley, Massachusetts
Founded
1989
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Simplify's Take
What believers are saying
- HealthDrive bought Georgia Long-Term Care Consulting on March 24, 2026, deepening Southeast coverage.
- Florham Park Rehabilitation launched a HealthDrive-backed chronic illness support program on April 21, 2026.
- Revelio counted 605 employees and 209 active job postings in 2026, signaling continued hiring.
What critics are saying
- MassHealth settled HealthDrive billing allegations in 2017; regulators still scrutinize facility-level billing practices.
- State AGs already forced HealthDrive to end unlawful tying in 2020, inviting renewed compliance pressure.
- A single federal or state reimbursement crackdown could crush margins and stall PE exit timing.
What makes HealthDrive unique
- HealthDrive’s 500-plus clinicians served 150,000 residents across 3,800-plus facilities in 20 states by 2026.
- Its on-site model bundles dental, optometry, podiatry, audiology, and behavioral health for frail residents.
- Cressey’s 2023 acquisition backed HealthDrive’s proprietary technology platform and multi-specialty long-term-care operating system.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Hybrid Work Options
- Remote Work Options
- Profit Sharing
- Employee Referral Bonus