Senior Analyst - Operations Management

Introduction


How you'll make an impact

Responsibilities:

• Conduct detailed audits of pre-bind checklist & client files to ensure compliance with regulatory requirements, internal policies, and industry standards.
• Verify the accuracy, completeness, and consistency of documentation, including client documentation, policies, endorsements, and correspondence.
• Identify and document discrepancies, errors, or non-compliance issues, and recommend corrective actions.

• Perform regular quality checks on pre-bind checklists prepared by the brokers to ensure adherence to best practices and company standards.
• Collaborate with teams to identify root causes of quality issues and drive process improvements.

• Prepare QA reports, highlighting findings, trends, and actionable recommendations.
• Present insights to stakeholders and leadership to support informed decision-making.

• Collaborating with on-shore operations teams, account executives, brokers, and other stakeholders to address audit and QA findings.
• Provide training and guidance to teams on checklist creation, quality standards, and best practices for records keeping.

Key Skills and Competencies:

• Strong attention to detail and analytical skills.
• Proficient in using audit and QA tools, as well as Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of insurance brokerage operations & Specialty insurance.
• Problem-solving mindset with a focus on process improvement and innovation.

About you

Qualifications:

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Must have producer’s license.
• Appropriate licensing as required.

Preferred:

• Associate's degree, professional certification, or equivalent training and experience preferred.
• Previous experience managing client relationships.

Behaviors:

• Exceptional organizational skills
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
  
  

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)