Event Ambassador

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

As an Event Ambassador, you will be the friendly and helpful face of our event spaces, providing essential on-site support to our clients and the Event Management team. You will play a key role in ensuring the smooth execution of events by being a readily available point of contact, assisting with last-minute needs, and proactively addressing any issues that may arise. Your positive attitude and customer-focused approach will contribute significantly to creating a welcoming and successful event environment within a well-known tech company.

Please note that you must have the full, indefinite, unrestricted right to work in Switzerland to be considered for this position. 

Your Contributions

• Serve as a visible and approachable point of contact for event hosts and attendees within assigned event spaces.
• Proactively offer assistance and support to clients with immediate requests and inquiries.
• Act as a runner on the floor, efficiently addressing last-minute needs from the Event Management team and clients.
• Liaise with various service line partners (catering, AV, security, room setup) and vendors to facilitate quick resolutions and fulfill requests.
• Troubleshoot basic on-site issues and escalate more complex matters to the Event Management team.
• Assist with basic room setups and adjustments, including moving tables, chairs, and other light equipment as needed.
• Support the setup and distribution of event materials, such as signage, stationary, badges and giveaways.
• Help with light manual handling, lifting/moving boxes (up to 10kg/22lbs), and transporting items between event spaces and storage areas.
• Ensure event spaces are tidy and well-maintained throughout the event.
• Provide wayfinding assistance and answer general questions about the event and venue.
• Support guest registration and check-in processes as needed.
• Assist with post-event breakdown and tidying of event spaces.
• Communicate effectively with the Event Management team regarding any issues, requests, or observations.
• Maintain a positive and professional demeanor at all times, representing the FIRST.

What We Are Looking For

• Entry-level position; some customer service, hospitality, or event support experience is a plus but not required.
• Excellent interpersonal and communication skills, with a strong customer-service orientation.
• Positive and proactive attitude with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and the ability to think on your feet.  
• Ability to handle multiple requests and prioritize tasks effectively in a fast-paced environment.
• Must be fluent in English.
• Must be able to work fully on-site. This role is based in specific event spaces on campus. This is an on-site position.
• Flexibility of hours, must be willing to work mornings, evenings, and potentially weekends as needed to support event schedules.

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