Case Manager

Term: Full-time, Term Contract
Location: A:'yelexw Center for Hope and Healing, Agassiz BC

Status: In Office

Schedule: Monday to Friday 8:00 am to 4:00 pm
Salary: Starting from $30.74 an hour – Depending on skills and experiences.

About Us:

Seabird Island is committed to creating culturally safe, inclusive workplaces grounded in Indigenous knowledge, values, and ways of being. We support a diverse range of teams across Seabird and are dedicated to fostering healthy workplaces, strong leadership, and meaningful employee experiences.

About the Role:

Join a purpose-driven team dedicated to supporting healing, wellness, and recovery within a culturally safe environment. As a Case Manager, you will provide compassionate, client-centered support to individuals navigating addictions, substance use, and life transitions. Working collaboratively with residents, community partners, and health professionals, you will help create individualized wellness plans that empower people on their journey toward stability, independence, and holistic well-being.

This is a term position - expires end of March 2027

Key Responsibilities:

• Develop and support individualized wellness and recovery plans for residents.
• Provide one-on-one case management, advocacy, referrals, and ongoing client support.
• Facilitate groups focused on addictions recovery, trauma-informed care, harm reduction, life skills, and personal growth.
• Coordinate access to housing, healthcare, education, employment, financial supports, and community resources.
• Maintain confidential records, case notes, reports, and resident documentation.
• Support resident engagement in culturally relevant programming and community connections.
• Assist in ensuring a safe, clean, and well-maintained residential environment.
• Monitor resident progress and collaborate with internal and external service providers to achieve positive outcomes.

*A full job description is available upon candidates request. 

About You:

You are a passionate and relationship-focused professional who believes in the power of culturally informed care and community connection. You bring experience supporting individuals facing complex challenges and are skilled at building trust, coordinating services, and advocating for client needs. Grounded in respect, empathy, and Indigenous-informed practices, you thrive in collaborative environments and are committed to helping others achieve meaningful and lasting wellness outcomes.

Qualifications & Experience

• Diploma in Social Services, Addictions, Mental Health, or a related field, or an equivalent combination of education, cultural knowledge, and lived experience.
• Minimum 3 years of case management or related experience, preferably within Indigenous communities.
• Strong understanding of Indigenous cultures, traditions, community wellness, and the impacts of intergenerational trauma.
• Excellent communication, relationship-building, and conflict resolution skills.
• Food Safe Level 1, Non-Violent Crisis Intervention (NVCI), and First Aid certification.
• Valid Class 5 Driver's Licence with reliable transportation.
• Ability to work independently, maintain confidentiality, and respond effectively in crisis situations.
• Clear Criminal Record Review Program Check.

Assets

• Experience working in a non-profit, public sector, or First Nations environment.
• Experience supporting Indigenous communities through finance, accounting, or financial planning.
• Knowledge of First Nations cultures, traditions, and community dynamics.
• Understanding of culturally safe practices and Indigenous perspectives.
• Indigenous candidates are strongly encouraged to apply.

Why Work with Us:

We offer extended health and dental benefits, a pension plan with employer matching, paid vacation and sick time, professional development opportunities, and a collaborative team environment. Join an organization that values community, inclusion, cultural learning, and employee growth while making a meaningful impact across multiple organizations and communities.

How to Apply:

Please submit your resume and cover letter outlining your qualifications and experience through our careers page/Indeed Posting. Questions about this opportunity can be directed to [email protected]. Indigenous candidates are strongly encouraged to apply. Successful candidates must be able to meet all pre-employment screening requirements, including a Criminal Record Review Program Check.

We thank you for your interest. Only those selected for an interview will be contacted. 

Relevant positions for a Case Manager include Care Coordinator, Service Coordinator, Client Services Coordinator, Case Coordinator, Social Worker, Community Support Worker, Family Support Worker, Mental Health Worker, Housing Support Worker, Rehabilitation Coordinator, Disability Case Manager, Return-to-Work Coordinator, Employment Specialist, Vocational Rehabilitation Consultant, Intake Coordinator, Patient Navigator, Resource Coordinator, Community Outreach Worker, Client Advocate, Human Services Specialist, Benefits Coordinator, and Program Coordinator