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LOXAM

European equipment rental leader for construction

Information Technology Support Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timePuteaux, France

About the Job

Requirements

  • A Bac to Bac+2 qualification in computer science, such as BTS SIO, DUT, or equivalent, is required.
  • Experience in IT support is desired, at approximately 1 to 3 years.
  • Knowledge of Microsoft environments and office productivity tools is essential.
  • Advanced spoken and written English proficiency is essential.

Responsibilities

  • Provide on-site IT support for the Loxam headquarters.
  • Participate in handling calls and processing national Level 1 tickets.
  • Manage standard service requests, including account creation, HR arrivals, and workstation deployment.
  • Ensure user satisfaction and compliance with IT procedures.
  • Contribute to the quality and continuity of user support services.
  • Provide on-site support for hardware, software, and peripheral incidents.
  • Respond to user calls and tickets through the ServiceNow ticketing tool.
  • Diagnose and resolve incidents or escalate them according to established procedures.
  • Manage service requests related to HR arrivals, departures, and transfers, including account creation, equipment assignment, and access rights.
  • Update internal documentation and the knowledge base.
  • Apply security and compliance rules defined by the IT department.

Desired Qualifications

  • A first experience in on-site support or in a multi-site environment is an advantage.

About the Company

LOXAM

European equipment rental leader for construction

LOXAM rents a wide range of construction, industrial, and event equipment through a large European network of over 1,090 branches in 30 countries, with a fleet of more than 600,000 items. Its offerings are organized under LOXAM RENTAL plus seven specialized divisions, delivering gear and services for projects from small trades to large corporates. It differentiates itself with a broad, cross-selling platform across multiple product lines, a dense local presence, and an international growth strategy that includes major acquisitions and a focus on low-emission equipment under its LoxGreen line. Its goal is to be a leading, globally recognized rental equipment provider by delivering extensive, integrated solutions with strong local service.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Puteaux, France
Founded
Not listed

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