Customer Service Representative
AmeriVet
Customer Service Representative
AmeriVet
Joint-venture veterinary practice consolidator
Job Description:
We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results ina positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.
CSR Responsibilities:
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional ordiscourteous. Remainscalm and collected in the face of emergencysituations.Ultimately, it is the CSR whocreates a good first and last impression on our clients.
Accepts payments, makes change, processes credit payments, and other forms of payment while maintainingan accurate cash drawer.
Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
Complete all tasks as assigned by the supervisor(s).
Qualifications & Requirements:
Professional and friendly phone etiquette
Available to work weekends and holiday rotations, as needed
Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detail-oriented
Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
Preferred: One year of customer service representative experience
Preferred: Knowledge of veterinary medical terminology and procedures
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
AmeriVet coordinates a network of veterinary clinics across the United States by acquiring majority stakes (about 70%) in established practices through a joint-venture model, while the original veterinarians keep a minority stake and retain clinical control over patient care. It provides centralized operational support—marketing, human resources, recruitment, payroll, and procurement—leveraging its buying power to lower costs so vets can focus on medicine and patient care. Unlike full buyouts common in consolidators, AmeriVet preserves ownership and clinical autonomy and scales through a services-based model rather than just acquiring assets. Its goal is to help established veterinary practices grow and transition toward retirement by offering growth capital and scalable operations while preserving the veterinarians’ ownership, control over care, and the future of the practice.
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