Account Manager

About Us

Fluke Health Solutions’ Landauer business is a trusted leader in radiation safety, offering advanced monitoring and occupational health solutions globally. We pride ourselves on fostering strong, value-driven partnerships with our clients, contributing to improved safety and regulatory compliance. Join our team and drive growth as you partner with clients to elevate their experience, identify opportunities, and deliver measurable impact.

Position Overview

The Account Manager will be responsible for driving revenue growth and customer satisfaction within an assigned region. This role will serve as a strategic partner, developing and executing account-specific strategies to support upselling, cross-selling, and overall account expansion. The Account Manager will lead and continuously foster customer relationships, ensuring alignment of Landauer’s solutions with client needs and delivering exceptional service. This is a commissioned role designed for a proactive, solutions-oriented sales professional who thrives on achieving targets and creating meaningful customer value.

Key Responsibilities

• Revenue Growth & Sales Strategy:
  • Develop and execute a comprehensive sales strategy for the assigned region to achieve and exceed revenue targets.
  • Identify opportunities for upselling, cross-selling, and expanding customer accounts by presenting tailored product and service solutions.
  • Build and maintain a robust pipeline of opportunities, providing accurate forecasts and account updates to leadership.
• Account Management & Customer Success:
  • Cultivate strong relationships with key stakeholders and decision-makers within customer accounts.
  • Partner closely with customers to understand their specific needs, pain points, and growth objectives.
  • Coordinate with the Junior Account Manager to support and streamline the customer journey, address service needs, and enhance satisfaction.
• Customer Experience Enhancement:
  • Proactively gather customer feedback to identify areas for improvement and collaborate with internal teams to address issues.
  • Lead and facilitate meetings with customers to ensure clear communication, alignment on objectives, and to present tailored solutions.
  • Ensure all customer interactions and account activity are accurately documented in CRM systems for consistent tracking and reporting.
• Collaboration & Cross-functional Support:
  • Work closely with marketing, product, and customer service teams to apply the Fortive Business System and strategically align on product offerings and deliver high-quality solutions that meet customer requirements.
  • Support the design and implementation of annual strategic growth initiatives.
  • Mentor and guide the Junior Account Manager to support development, strategy alignment, and successful execution of account plans.
  • Serve as a trusted advisor and thought leader to clients on best practices, industry trends, and the value of Landauer’s offerings.

Qualifications

• Bachelor’s degree in Business, Sales, or a related field, or equivalent work experience
• 3+ years of experience in sales, account management, or related roles; experience within healthcare or SaaS industries preferred
• Proven track record of meeting or exceeding sales targets and growing customer accounts
• Excellent communication, presentation, and negotiation skills
• Ability to understand complex customer needs and translate them into actionable sales strategies
• Strong organizational skills, with proficiency in CRM software and Microsoft Office Suite

What We Offer

• Competitive base salary with commission potential
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for growth and career advancement within a global industry leader
• A collaborative, customer-focused work environment