Pratum Companies
Multifamily housing management and services
Assistant Community Manager
+ Discretionary and/or performance-based bonus
Travel may occasionally be required for owner gatherings, including possible out-of-state travel. On-call coverage and occasional after-hours resident events are required.
About the job
- Previous property management experience is required.
- Working knowledge of Section 8 recertification and compliance processes is required.
- Knowledge of Department of Housing and Urban Development rules and regulations is required.
- Knowledge of rent collections, posting to the general ledger, completing daily deposits, and calculating SODAs is required.
- Accounts receivable and collections experience is required.
- Strong customer service, verbal communication, and written communication skills are required.
- Ability to work independently, maintain attention to detail, and perform intermediate mathematical functions is required.
- Proficiency in Microsoft Word, Excel, Outlook, OneSite Property Management Software, Yardi, Microsoft Office, and internet applications is required.
- Ability to read and write English fluently is required.
- Ability to understand and perform all on-site resident management software functions is required.
- A minimum of three years of experience in residential property management as a Community Manager is required.
- Ability to work scheduled hours consistently, including overtime when requested, and serve on-call as scheduled or necessary is required.
- Ability to physically access all exterior and interior parts of the property and amenities is required.
- Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and 100 pounds with assistance is required.
- Assist the Community Manager with overall property operations, team oversight, development, and compliance with policies, procedures, and internal quality-control standards.
- Assist with Tax Credit and affordable housing or Section 8 recertification processes and compliance.
- Maintain the property waiting list.
- Build positive relationships with prospective and current tenants.
- Coordinate on-site data collection and processing of resident information.
- Schedule resident recertification interviews and coordinate apartment inspections.
- Ensure accurate calculation of income, assets, rent levels, and related information.
- Investigate and help resolve complaints, disturbances, and violations.
- Maintain resident files according to company and regulatory-agency policies.
- Assist with leasing, rent collections, resident services, and maintenance operations.
- Prepare and execute detailed, legally compliant lease agreements.
- Oversee financial procedures, including verifying renter income, processing monthly payments, and executing default protocols.
- Create organizational systems that support accurate record keeping, efficient financial transactions, and prompt renter complaint resolution.
- Attend resident events held after hours when required.
- Attend owner gatherings when required, including travel to events in the local area or another state.
- Maintain ongoing personal development and career growth through corporate and external career-path activities.
- Certified Occupancy Specialist, Tax Credit Specialist, or equivalent certification from a nationally recognized compliance training program.
About the company
Pratum Companies provides property management, compliance and related services for multifamily housing communities. Its teams support conventional and affordable properties with leasing, maintenance, resident services, financial oversight and regulatory administration. The company works with owners and housing partners to operate communities effectively while meeting the requirements attached to different property programs. Pratum’s business sits within residential real estate services, with an emphasis on the day-to-day systems and people needed to manage housing portfolios. Its workforce combines specialist delivery, customer support and business operations.
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