Access Control Supervisor

Description

Pay Rate: $70,761.12/year - $77,837.23 (Depending on experience)
Shift: Day, weekend required
Position Type: Full Time, Exempt 

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $70,761.12/year - $77,837.23/year, depending on experience, with opportunities for annual performance-based increases. The role offers a potential career earning trajectory reaching up to $101,896.01 annually max over time.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

The Access Control Supervisor ensures the safety and security of guests, team members, and assets by managing and maintaining advanced access control systems across Snoqualmie Casino & Hotel, Crescent Market, and other entities under the Snoqualmie Entertainment Authority. This role is vital in creating a secure and welcoming environment, delivering peace of mind through expertise in key control, silent alarms, and hotel security systems, including door key cards and safe management. 

SUPERVISORY SCOPE

• Access Control Technicians

ESSENTIAL DUTIES / RESPONSIBILITIES

• Access Control: Lead the management and maintenance of access control databases for team members, vendors, contractors, and visitors across all Snoqualmie Entertainment Authority entities. Ensure system accuracy and provide access badges as needed.
• Key Control and Locksmith: Manage and maintain the key control system for Snoqualmie Casino & Hotel and other entities under Snoqualmie Entertainment Authority. Ensure compliance with audit requirements, accuracy of audit trails, and collaborate with IT for necessary repairs and upgrades.
• Hotel Room Systems: Manage the hotel room key card system and safes, ensuring proper installation, functionality, and secure operations. Develop and enforce procedures for room security and safe usage, and coordinate repairs and upgrades with vendors.
• Silent Alarms & Security Protocols: Oversee the installation, maintenance, and response protocols for silent alarm systems at all facilities, ensuring compliance with internal controls and emergency response plans.
• Systems Maintenance and Development: Oversee the operation of the WIN/DSX system, ensuring system assurance, performance, and ongoing development. Delegate hands-on troubleshooting to Access Control Technician(s), while driving security technology improvements.
• Compliance and Reporting: Ensure compliance with internal controls and State Gaming Commission regulations. Manage the timely collection and submission of quarterly reports and prepare for internal and external audits.
• Vendor & Budget Management: Manage relationships with vendors related to access control and hotel security systems. Oversee service contracts, assess performance, and support budget planning, including monitoring expenditures and identifying cost-saving opportunities.
• Training & Development: Conduct training for Access Control Technician(s) and hotel staff on access control systems, key management, and security protocols. Incorporate industry advancements into training programs to keep the team updated on the latest technologies.
• Emergency Response and Incident Management: Develop protocols for rapid response to access control or hotel security system failures, coordinating across departments and entities under the Snoqualmie Entertainment Authority to ensure security is maintained during incidents. 
• Cross-Entity Support: Provide access control and key management support for additional Snoqualmie Entertainment Authority entities, such as Crescent Market, ensuring their systems are aligned with Snoqualmie Casino’s standards for security and functionality.

Requirements

Education and Experience:

• Two (2) years of experience in access control systems, security technology, management, or related fields, preferably in a hospitality and/or gaming environment.
• One (1) year of experience leading others and/or managing security or access control operations preferred. 
• Experience working with WIN/DSX or similar access control systems preferred.

Skills and Abilities:

• Technical Proficiency: Expertise in managing and troubleshooting access control systems, key control equipment, hotel door locking systems, and silent alarm systems. Strong understanding of electronic security systems, including database management, network security, and system integrations.
• Leadership and Supervision: Proven ability to lead, train, and supervise technical teams, fostering a collaborative and efficient work environment. Skilled in developing and implementing policies and procedures that meet regulatory and compliance requirements.
• Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with various departments, vendors, and regulatory bodies, ensuring smooth coordination of security operations.
• Collaboration: Strong interpersonal skills to build and maintain positive relationships with team members, management, and external partners, ensuring alignment on security protocols and processes.
• Problem Solving: Demonstrated ability to analyze and resolve complex technical issues, identify root causes, and implement effective solutions. Skilled in making informed decisions quickly in high-pressure situations, especially during emergencies or system failures.
• Organization and Time Management: Highly organized, with the ability to manage multiple tasks and projects simultaneously while ensuring deadlines are met. Strong attention to detail, with the capability to maintain accurate documentation and effectively manage system data.

Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.