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PDS Health

Integrated healthcare support company

Operations Manager Trainee

Full-TimeDeadline 8/26/27
$31.75 - $40.75/hr
Expert
Bachelor's, Associate's
Elk Grove, CA, USA
In PersonRequires travel to multiple offices per day; travel may be planned or unplanned.
Business & Strategy

About the job

Requirements
  • A high school diploma or equivalent is required.
  • Five or more years of related work experience in operational management are required.
  • A valid driver’s license and automobile insurance are required, with verification through a motor vehicle record check at hire; alternatively, reliable transportation must be available to travel to multiple offices as required.
  • The employee must be able to travel to multiple offices per day, potentially several times per day; travel may be planned or unplanned and may change without notice.
  • Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence and reporting techniques, and profit-and-loss principles is required.
  • Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
  • The role requires independent judgment and timely, accurate decisions based on information that may be vague or limited.
  • The employee must be able to multitask in a fast-paced and sometimes ambiguous environment without compromising work quality, prioritize with limited direction, and contribute to organizational success.
  • The role requires the ability to read, analyze, and interpret common financial reports and legal documents, and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members.
  • The role requires the ability to draw valid conclusions, use sound judgment under pressure, and interpret and apply policies and procedures.
  • The role requires working knowledge of mathematical concepts, including probability and statistical inference, and applying fractions, percentages, ratios, and proportions to practical situations.
  • The employee must take responsibility for assigned tasks, work with others, and accept direction.
  • The role requires commitment to educational advancement and flexibility in adapting processes to unique needs.
  • The employee must communicate and present information effectively verbally and in writing, lead and prioritize a team’s duties, coach, mentor and train team members, write performance evaluations, provide feedback, and handle team member relations issues.
  • The role requires organizational ability and a systematic approach to assignments, including bringing order to complex situations.
  • The employee must identify, analyze, and solve problems, and be detail-oriented, organized, process-focused, self-motivated, proactive, and patient-focused.
  • The role requires the ability to create presentations and deliver them effectively.
Responsibilities
  • Model company culture, values, standards, and operational practices based on the We Believe Behavioral Framework, and learn to promote PDS culture and values daily.
  • Assess, hire, and retain suitable team members through training, supervision, counseling, and coaching.
  • Assess, investigate, and resolve staff and patient issues by analyzing relevant circumstances and developing timely, effective, logical, and creative solutions.
  • Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
  • Drive year-over-year revenue and profit growth.
  • Manage expenses to achieve monthly goals and budgets.
  • Demonstrate proficiency in and adhere to cash management and accounting protocols.
  • Develop team practices that support the Perfect Patient Experience.
  • Provide leadership, coaching, and mentoring to team members to identify and implement improvement opportunities.
  • Keep commitments and communicate openly and promptly with direct supervisors, raising issues and concerns early to build trust-based relationships.
  • Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
  • Develop proficiency with people-related tools and processes, including assessment, hiring, retention, performance evaluation, separation, and compensation guidance and execution.
  • Ensure compliance with company policies and applicable state, federal, and other regulatory requirements.
  • Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and systems effectiveness.
  • By the end of the development program, demonstrate competency managing Front Office and Back Office team members and developing the team.
  • Develop and implement an office success plan, including staff development and office protocols that support efficient operations during manager absences.
  • Complete the Operations Manager Development Program through its curriculum, practical on-the-job application, and development meetings, with the expectation of independently managing a dental office in four to six months after timely completion.
  • Perform other assigned duties that improve team member development outcomes.
  • Work primarily in an office setting, with possible field visits and driving, and perform the physical activities required for the role, including sitting, standing, walking, keyboarding, handling materials, reaching, seeing, talking, and hearing; frequently lift or carry materials typically weighing less than 40 pounds and occasionally stoop, kneel, bend, or crouch.
Desired Qualifications
  • An associate degree or bachelor’s degree is preferred.
  • Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.

About the company

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PDS Health

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PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.

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