Full-Time
IT Help Desk Technician
Confirmed live in the last 24 hours
SKIMS
501-1,000 employees
Designs and produces shapewear and loungewear
Compensation Overview
$80k - $90kAnnually
Mid, Senior
Los Angeles, CA, USA
This is a Los Angeles based position.
- Experience with following solutions in a middle to large enterprise is a plus.
- Account Administration
- Software Patching
- MDM
- Hardware installation (Network/Phones/POS)
- Ticketing system
- Experience with the following Security platforms is also desirable.
- Antivirus/AntiMalware
- Email Filtering
- Retail IT experience is a huge plus!
- 3-5 years of experience in a technical support role within a Microsoft and Mac/OS network environment.
- Strong technical proficiency in PC and laptop hardware, Windows operating systems, Microsoft Office applications, and network troubleshooting.
- Excellent interpersonal and communication skills, with the ability to explain technical details to non-technical users.
- Demonstrated ability to work independently and as part of a team.
- Willingness to travel up to 25% for site support and system deployment.
- Act as the initial contact for all internal technical support needs, including workstation hardware, software, network issues, and internet connectivity.
- Provide patient and friendly customer service, ensuring a positive experience for all users.
- Perform remote and on-site troubleshooting using diagnostic techniques.
- Provide assistance for PC, MAC, printers, video conferencing systems, and other peripherals.
- Guide users through step-by-step solutions in a clear and concise manner.
- Responsible for the setup, maintenance, and upgrading of computer systems and software, ensuring the integration of new technologies and the reliability of existing ones.
- Monitor systems to ensure optimal performance.
- Develop and maintain comprehensive guides and manuals to aid in user training and troubleshooting.
- Conduct training sessions for staff to enhance their understanding of systems and applications.
- Address problems that do not have pre-existing solutions by employing analytical and critical thinking skills to develop new troubleshooting processes.
- Manage an accurate inventory of all IT assets, including hardware and software components.
- Ensure sufficient resources are available to meet business needs.
- Work closely with IT management to improve service delivery and user satisfaction.
- Collect feedback from users to refine IT processes and support.
SKIMS designs and produces underwear, loungewear, and shapewear that cater to a variety of body types. Their products are made to be comfortable while enhancing the natural shape of the wearer. The product line includes shapewear, stretchable underwear, and versatile loungewear, all aimed at modern consumers who value comfort and functionality. SKIMS primarily sells its products directly to customers through its website, allowing for better control over the brand and customer experience. This direct-to-consumer approach helps the company maintain higher profit margins by eliminating intermediaries. SKIMS stands out in the market by focusing on inclusivity and offering a wide range of sizes and styles, making it appealing to individuals looking for stylish and comfortable undergarments. The company's goal is to set new standards in the apparel industry by providing high-quality, comfortable clothing that meets the needs of diverse consumers.
Company Stage
Series C
Total Funding
$650.8M
Headquarters
Culver City, California
Founded
2018
6 month growth
↑ 13%1 year growth
↑ 37%2 year growth
↑ 77%
Simplify's Take
What believers are saying
- SKIMS' collaboration with The North Face expands its product range and market reach.
- Opening permanent stores increases brand visibility and customer engagement.
- The March Madness campaign highlights SKIMS' expansion into menswear, leveraging collegiate athlete influence.
What critics are saying
- Loss of key marketing personnel may impact brand strategy and execution.
- Expansion into brick-and-mortar stores could increase operational costs and complexity.
- High-profile collaborations may divert focus from core product lines, risking customer alienation.
What makes SKIMS unique
- SKIMS offers a wide range of inclusive shapewear for diverse body types.
- The brand focuses on comfort and style, enhancing the wearer's natural shape.
- SKIMS employs a direct-to-consumer model, ensuring control over brand and customer experience.
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