Sézane

Direct-to-consumer Parisian fashion brand

Keyholder

Retail Store ManagementPosted on Nov 12

Full-timeSan Jose, CA, USA$27 /hr

About the Job

Requirements

A passion for retail and commitment to satisfying customers through service and generosity.
Ability to guide a team by example through a proactive demeanor.
Skill in supporting and developing team members to ensure optimal customer service.
Agility and a dynamic approach to carrying out the role’s duties.

Responsibilities

Make customers the priority and provide them with a personalized welcome and optimal customer service.
Show proactivity, expertise, and passion in customer interactions.
Direct customers to solutions across the Appartement and web through an omnichannel approach.
Use Sézane and Octobre communication channels to develop product knowledge.
Share product knowledge and sales techniques with customers and team members using educational skills.
Provide Managers with recommendations and constructive suggestions informed by product knowledge, customer needs, expertise, and team insights.
Provide concierge service in accordance with relevant procedures.
Maintain an overview of the sales floor to support an optimal customer experience.
Be available to team members through a visible presence on the floor.
Lead and empower teams on a daily basis.
Communicate information needed for business activities.
Promote cooperation within the team and between Managers.
Build group cohesion and mutual support.
Motivate the team and foster a positive, harmonious work environment.
Generate enthusiasm and passion through team activities, morning briefings, and information sharing.
Train new team members.
Share team members’ questions with Managers as a frontline manager.
Ensure teams embody the brand’s dress code and attitude.
Maintain the Appartement’s appearance.
Participate in new collection implementation and training.
Maintain merchandising standards throughout the day.
Follow fashion trends and monitor competitors.
Plan and organize store activity, including the daily schedule.
Apply Sézane policies, standards, and procedures.
Apply and enforce operational processes, particularly point-of-sale opening and closing.
Manage returns, exchanges, and order pick-ups.
Train team members on point-of-sale use, related procedures, and best practices for customer experience.
Ensure the safety of people and property.
Prevent inventory shrinkage.

Keyholder (Full-Time)

Sézane · San Jose, United States · Full-time · Posted 2026-11-11

Workplace: on_site

Department: Retail

Description

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Sézane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre Éditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Sézane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane’s journey. The position is based in Santana Row in San Jose, CA.

Your missions will be the following:

Ensuring a Unique Customer Experience Within Your Appartement

Make the customer the priority of the Appartement ;
Guarantee a personalized welcome to all our customers and optimal customer service ;
Show proactivity, expertise, and passion ;
Direct solutions for both Appartement and web (omnichannel approach) ;
Use the various Sézane & Octobre communication channels to develop your product knowledge ;
Share your product knowledge and sales techniques with educational skills to both customers and team members ;
Provide recommendations and constructive suggestions to Managers based on your knowledge, customer needs, your expertise, and team insights ;
Ensure quality concierge service by following the relevant procedures.

Being The Manager's Ambassador

Have a comprehensive view of the floor to ensure an optimal customer experience ;
Be available to all team members through your presence on the floor ;
Lead and empower teams on a daily basis ;
Communicate information necessary for business activities ;
Promote cooperation within the team and between Managers ;
Create group cohesion and mutual support ;
Manage your team by motivating them and creating a positive and harmonious work environment ;
Generate enthusiasm and passion through team activities, morning briefings, and information sharing ;
Train new team members ;
Embody your role as a frontline manager by sharing team members' questions with the Managers.

Ensuring The Brand Image

Ensure teams properly embody the brand (Dress code/Attitude) ;
Maintain the Appartement's appearance ;
Participate in new collection implementation and training ;
Ensure merchandising standards are maintained throughout the day ;
Follow fashion trends and monitor competitors.

Ensuring Operations And Efficiency

Plan and organize store activity (daily schedule) ;
Master Sézane policies, standards, and procedures ;
Apply and enforce operational processes, particularly point of sale management (opening and closing) ;
Manage specific processes (returns, exchanges, order pick-ups) ;
Train team members on point of sale use, related procedures, and best practices to offer the best Customer Experience ;
Ensure the safety of people and property ;
Prevent inventory shrinkage.

Requirements

Passionate about retail, you are committed to satisfying your customers through your sense of service and generosity;
Through your demeanor and proactivity, you are a conductor in the field and enjoy guiding your team by example;
You are skilled at supporting and developing your team members to ensure optimal customer service;
You are an agile person with a dynamic personality to successfully carry out all these missions.

Benefits

$27 per hour

Plus a competitive benefits package

Sézane recruits and values all talents, whatever your gender, age, nationality, culture,

religious beliefs or sexual orientation.

If this role and Sézane speaks to you, apply now !

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Sézane

Keyholder

About the Job

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Responsibilities

Keyholder (Full-Time)

Description

Requirements

Benefits

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About the Company

Sézane

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