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Aspen One

Operates ski resorts and luxury hotels

Assistant Restaurant Manager

Food & Beverage Operations ManagementPosted on Nov 9
Full-timeKetchum, ID, USA$28 /hrIn-person

About the Job

Requirements

  • A bachelor's degree in hospitality management or a related field is preferred.
  • Four years of experience in a food service environment is required.
  • Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards.
  • Ability to lead and manage a team, motivate staff, and guide their work.
  • Ability to handle guest concerns, complaints, and feedback professionally and efficiently.
  • In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation.
  • Strong communication skills for interacting with guests, staff, and management.
  • Ability to manage time, multitask, and prioritize in a fast-paced environment.
  • Proficiency in point-of-sale (POS) systems and restaurant management software.
  • Ability to train, coach, and develop staff to improve performance and service quality.
  • Strong organizational skills for managing reservations, schedules, and inventory.
  • Knowledge of health, safety, and sanitation regulations in a restaurant setting.
  • Ability to monitor and maintain inventory levels of food, beverages, and supplies.
  • Strong problem-solving skills for addressing operational challenges and guest issues.
  • Ability to maintain a calm and composed demeanor under pressure.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Ability to reach, crouch, kneel, stand, walk, or be on one's feet for extended periods.
  • Ability to work in wet, hot, and humid conditions for extended periods and walk on slippery and uneven surfaces.
  • Ability to occasionally lift, push, or pull up to 50 pounds, individually or with assistance.

Responsibilities

  • Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations.
  • Train, motivate, and provide feedback to staff to maintain high service standards.
  • Oversee daily restaurant activities, including guest seating, order taking, and food delivery.
  • Ensure food quality, cleanliness, and presentation meet company standards.
  • Handle guest complaints and resolve service issues promptly and professionally.
  • Maintain records of employee needs and responsibilities, including time-off requests, schedules, tip sheets, and Personal Action Forms.
  • Collaborate with the kitchen to ensure timely and accurate food preparation.
  • Monitor staff performance and assist with performance evaluations.
  • Ensure adherence to health, safety, and sanitation standards in the restaurant.
  • Assist with opening and closing procedures, including restaurant setup and cleanup, cash handling, and accurate processing of guest payments.
  • Conduct daily pre-meal meetings and tastings with the Chef and Restaurant Manager to ensure staff knowledge of food, menus, beverages, wine, and service.
  • Maintain guest satisfaction and take immediate corrective action when guest needs are not met.

Desired Qualifications

  • Two years of experience in a supervisory role is preferred.

About the Company

Aspen One

Operates ski resorts and luxury hotels

Aspen One administers three brands—Aspen Skiing Company, Aspen Hospitality, and Aspen Ventures—to operate four ski mountains, luxury hotels, and a growing line of retail and experiences. Guests access lift tickets, season passes, and ski instruction; stay at The Little Nell or Limelight hotels; and buy Aspen Collection apparel or rent premium equipment, along with curated experiences. The company stands out by combining top-tier ski operations, high-end hospitality, and an in-house product and experience line under one umbrella, plus strategic partnerships that broaden its reach. Its goal is to grow a premier mountain destination that blends outdoor recreation, luxury hospitality, and innovation while supporting sustainable tourism and Aspen’s cultural and community values.

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