Community Manager

What is a day in the life of a Community Manager (Spanish Speaking)?

Execute creator acquisition through mass outreach using internal tools and data-driven strategies

Build and grow invite only creator groups on Lark, Discord and offline.

Manage campaign budgets allocated by Account Managers and support budget allocation across multiple campaigns

Identify, source, and engage creators for TikTok Shop campaigns using internal creator data platforms

Coordinate with internal teams to align campaign execution, including Account Managers and Creator Management

Track and analyze campaign performance, then adjust strategy based on performance insights

Support large-scale campaign launches and major campaign moments such as product launches and brand days

Occasionally participate in client or brand meetings to gather requirements and support campaign alignment

What will I need to thrive in this role?

Fluent in Spanish 

Familiarity with TikTok Shop or the creator economy; TikTok Shop experience is strongly preferred

Strong analytical thinking and willingness to deep dive into data and performance

Project management capability and the ability to manage multiple campaigns simultaneously

Curiosity, strong learning agility, and an operational mindset

Experience in digital marketing, e-commerce operations, creator campaigns, BI/reporting, or dashboard creation is preferred

What does high performance look like?

Ability to manage multiple campaigns effectively and deliver campaign execution at scale

Strong campaign performance optimization through data insights and strategy adjustments

Efficient creator sourcing, outreach, and engagement to support brand campaign goals

Strong collaboration with internal stakeholders across account management, creator management, and international teams

Taking full ownership of campaign execution and following through to completion

What is my potential for career growth?

This role offers strong learning opportunities and potential mobility into Account Manager roles or broader strategic roles over time. It is a great opportunity for someone who wants exposure to both campaign execution and operational strategy while building expertise in the TikTok Shop and creator commerce space.

What does success look like in the first 30, 60, 90 days?

First 30 days: Learning Pattern’s internal creator data platforms, workflows, and campaign processes

First 60 Days: Successfully supporting and executing active creator campaigns

First 90 days: Building confidence in budget management, creator outreach, and performance analysis

Contributing recommendations to improve campaign outcomes through data-driven insights

What is the team like?

You will work with the other Community Managers and be supervised by the Head of Tiktok Shop Operations. You will also be mentored by the team and meet with them on a regular basis to discuss your performance. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and input are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are:

● Game Changers- A game changer is someone who looks at problems with an open   mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

● Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

● Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

● Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

● Initial phone interview with Pattern’s talent acquisition team

● Video interview with a hiring manager

● Video interview with a panel of department leaders

● Professional reference checks

● Executive review

●  Offer 

How can I stand out as an applicant?

● Discuss professional accomplishments with specific data to quantify examples

● Provide insights on how you can add value and be the best addition to the team

● Focus on mentioning how you would be partner obsessed at Pattern

● Share experience on any side projects related to data and analytics