Full-Time

Global Account Manager

Posted on 6/17/2026

UpBound

UpBound

51-200 employees

Cloud-based managed control planes with auto-scaling

No salary listed

Austin, TX, USA

Remote

Category
Sales & Account Management (1)
Required Skills
Forecasting
Risk Management

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Requirements
  • A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts, consistently achieving or exceeding growth, net revenue retention, and expansion targets.
  • Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
  • A background in cloud, infrastructure, platform, or developer tooling; you understand the technical landscape and can speak credibly with engineers and architects.
  • Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
  • Strong commercial acumen; you're comfortable leading renewal and expansion negotiations and navigating complex enterprise procurement cycles.
  • Experience with value-based selling frameworks and MEDDPICC qualification, applied to post-sale account management and expansion.
  • Excellent communication skills: written, verbal, and in executive presentation settings.
  • Strong program management and organization skills, driving recurring cadences and touch-points with the customer.
  • A customer-first mindset balanced with healthy business instincts; you know when to advocate for the customer and when to hold firm commercially.
  • Comfort operating in a fast-moving, early-stage environment where the playbook is still being written.
Responsibilities
  • Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
  • Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
  • Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies.
  • Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
  • Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value.
  • Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts.
  • Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
  • Represent Upbound at customer Quarterly Business Reviews, Executive Business Reviews, industry conferences, and on-site visits as needed.
  • Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.
Desired Qualifications
  • Familiarity with Kubernetes, Crossplane, Terraform, or cloud-native infrastructure concepts.
  • Experience with usage-based or consumption pricing models.
  • Prior experience at a Series A/B infrastructure or developer tools company.
  • Established relationships within the platform engineering or cloud architecture community.

Upbound.io provides cloud-based tools to manage and govern cloud infrastructure, including managed control planes that let platform teams scale resources and centrally control across cloud providers and cloud-native tools. It auto-scales control planes to support platforms with large CRD workloads and offers Upbound Spaces to deploy managed control planes in a customer’s own environment for data privacy. The service is sold on a subscription basis. It differentiates itself with centralized cross-cloud control, automatic scaling for large CRD workloads, and on-premises or private deployments to meet privacy needs, with the goal of helping organizations manage cloud infrastructure more efficiently and accelerate platform innovation.

Company Size

51-200

Company Stage

Series B

Total Funding

$69M

Headquarters

Seattle, Washington

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • Modelplane opens a new AI infrastructure category with regulated enterprises and neoclouds.
  • Enterprise features like backups, SSO, and auto-upgrades reduce adoption friction for large teams.
  • Customer examples like Allianz Technology, Sony, and Datadog validate platform-engineering demand in 2026.

What critics are saying

  • Modelplane's planned 2026 foundation donation weakens Upbound's proprietary moat and pricing leverage.
  • HashiCorp, Port, and cloud vendors target the same platform-engineering budget by 2027.
  • One Crossplane maintainer failure or governance split would damage Upbound's core product credibility.

What makes UpBound unique

  • Crossplane gives Upbound credibility with 100 million downloads and 1,000 production organizations.
  • Modelplane, launched June 23, 2026, extends Crossplane into AI inference fleet orchestration.
  • Upbound now sells SaaS, Connected Spaces, and self-hosted deployments with one console.

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Benefits

Equity

Health care benefits

401k plan

Work from anywhere

Flexible hours & PTO

Home office stipend

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-5%
HPCwire
Jun 23rd, 2026
Upbound launches Modelplane: the open source control plane for AI inference.

Upbound launches Modelplane: the open source control plane for AI inference. June 23, 2026 Press play to listen to this content SAN FRANCISCO, June 23, 2026 - Upbound, the company behind Crossplane, today released Modelplane, an open source control plane for AI inference fleets. Modelplane is designed to do for AI inference what Crossplane did for cloud infrastructure: provide a vendor-neutral, open source orchestration layer that unifies fragmented, heterogeneous environments under a single system of control. AI inference is undergoing the same transformation that cloud infrastructure experienced a decade ago. Open-weight models have expanded who runs AI - neoclouds, regulated enterprises, and AI-native companies now operate their own GPU fleets across multiple clouds and on-premise environments. Cluster-level tooling has matured rapidly. But no open source system manages these fleets as a whole: placing model deployments across available capacity, autoscaling replicas based on load, provisioning and managing the underlying infrastructure, caching and distributing model weights, and routing inference through a unified gateway. Modelplane fills that gap. Built on Crossplane, a CNCF Graduated project that serves as the foundation for internal platforms at thousands of organizations, including Apple, Nike, JPMC NASA Science Cloud, Elastic, Grafana, SAP, IBM, and Akamai, Modelplane inherits a mature infrastructure orchestration framework and extends it to the inference layer. It sits above existing serving engines, schedulers, and gateways composing them into a unified fleet-wide system. Bassam Tabbara, Upbound CEO and founder, commented: "Open-weight models are changing who runs AI. Over the next few years, many more organizations will run inference on infrastructure they own and control, and they'll all encounter the same problem: inference doesn't stay on one cluster. Kubernetes became the standard control plane for compute. Crossplane extended that model to cloud infrastructure. AI inference needs the same layer. We've spent years watching operators build fleet-level inference platforms on top of Kubernetes and Crossplane. Modelplane is our contribution back to the community: an open control plane for AI inference, shaped by those real-world patterns and built in the open from day one." Modelplane is available today as an early open source developer release under the Apache 2.0 license. Upbound intends to develop the project in the open with the community as it evolves toward production readiness and plans to donate it to an open source foundation later this year. A control plane that sits above the ecosystem should belong to the ecosystem. What Modelplane Does Modelplane is not another inference engine, scheduler, or gateway. It operates at the fleet level, above the cluster, and provides: * Fleet-wide model scheduling: decides where models run across available and compatible GPU capacity, clouds, and regions * Autoscaling: scales model replicas based on load and cost optimization targets * Infrastructure lifecycle management: provisions and manages clusters, nodes, and accelerators * Weight caching and distribution: efficiently propagates model weights across the fleet * Unified inference gateway: routes requests with fallback to managed providers; enforces cost, compliance, and sovereignty policies Built for Organizations That Run Their Own Inference Modelplane is built for organizations that operate their own inference rather than rely on a managed API provider. It is designed to be neutral across models, infrastructure providers, accelerators, clouds, and serving stacks. Three segments define the target market: * Neoclouds and AI factories - organizations building managed inference services on their own hardware who need a fleet control plane without building it from scratch * Regulated and sovereign enterprises - organizations where inference must run inside infrastructure they control, under their own governance, due to sovereignty, security, or compliance requirements * AI-native companies - organizations with significant inference spend that are moving to open-weight models and need control over cost, performance, and model differentiation Availability Modelplane is available today at https://github.com/modelplaneai/modelplane under the Apache 2.0 license. Documentation and getting-started guides are available at docs.modelplane.ai. Organizations interested in design partnership or commercial evaluation should contact Upbound at https://www.upbound.io/contact-us. About Upbound Upbound is pioneering infrastructure platforms for the agentic AI era, serving Fortune 500 companies and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with intelligent control planes, based on Kubernetes and Crossplane, that provision, operate, and adapt so platforms are ready for both humans and AI agents. Upbound is the creator and primary maintainer of Crossplane, the popular open-source framework for building cloud-native control planes, with over 100 million downloads and adoption by more than 1,000 organizations in production worldwide. Founded in 2017 and headquartered in San Mateo, CA, a Series B startup backed by GV (formerly Google Ventures), Altimeter Capital, and Intel Capital, Upbound has raised $69M to date. For more information, visit www.upbound.io.

Associated Press
Jun 23rd, 2026
Upbound launches Modelplane, open source control plane for AI inference fleets

Upbound has launched Modelplane, an open source control plane for AI inference fleets. Built on Crossplane, the system provides fleet-wide orchestration for organisations running their own GPU infrastructure across multiple clouds and on-premise environments. Modelplane handles model scheduling across available GPU capacity, autoscaling based on load, infrastructure lifecycle management, weight caching and distribution, and unified inference routing. The platform targets neoclouds, regulated enterprises and AI-native companies operating their own inference rather than using managed API providers. Available under Apache 2.0 licence, Modelplane is released as an early developer version. Upbound, a Series B startup that has raised $69 million, plans to donate the project to an open source foundation later this year. The company is backed by GV, Altimeter Capital and Intel Capital.

Castle Placement
Dec 3rd, 2024
Top 10 SaaS Capital Raises in the U.S. - November 16th-30th, 2024

Upbound, developer of AI-driven software designed for b2b sales development, raised $100,000 of venture funding.

PYMNTS
Jul 28th, 2024
Cfpb Rent-A-Center Affiliate Acima Lawsuit Claims Illegal Lending Practices

The Consumer Financial Protection Bureau (CFPB) has accused rent-to-own company Acima of tricking customers into high-cost financing agreements. The CFPB on Friday (July 26) sued Acima — owned by Upbound, formerly known as Rent-a-Center — alleging that the company disguised many of its credit agreements as leases to get around consumer protection laws. “Due to Acima’s deception and obstruction, many consumers did not understand they were agreeing to expensive markups, exorbitant finance charges, and having few ways to escape their contracts,” the bureau said in a news release

PYMNTS
Jul 28th, 2024
Cfpb Accuses Rent-To-Own Firm Acima Of Deceiving Consumers

The Consumer Financial Protection Bureau (CFPB) has accused rent-to-own company Acima of tricking customers into high-cost financing agreements. The CFPB on Friday (July 26) sued Acima — owned by Upbound, formerly known as Rent-a-Center — alleging that the company disguised many of its credit agreements as leases to get around consumer protection laws. “Due to Acima’s deception and obstruction, many consumers did not understand they were agreeing to expensive markups, exorbitant finance charges, and having few ways to escape their contracts,” the bureau said in a news release

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