Supply Chain Knowledge Content Specialist

Would you like to join a global leader in optical innovation, where your talent can help connect the world and transform industries?

What is your role?

In this role, you will make sure the processes, SOPs, job aids, and training materials used by Supply Chain Operations are current, consistent, and easy to find. You will support Procurement, Logistics, Integrated Planning, and Customer Experience teams and their business partners. You will also use AI capabilities to change how knowledge is created, maintained, and used.

What will you do?

• Own the Supply Chain Operations knowledge base, including processes, SOPs, job aids, training content, and reference materials.
• Establish content governance covering ownership, review cadence, version control, and retirement, aligned to company policy.
• Define storage and access standards, and apply AI search, summarization, and chat-based assistance to make content easier to find and use.
• Update and deliver training for Operations teams and business partners as new tools, processes, and programs are introduced.
• Track content health, including usage, freshness, and gaps, to drive continuous improvement.

What do you need?

• 5+ years of experience in knowledge management, learning and development, or process documentation within a global function.
• Demonstrated experience designing and governing content lifecycle programs at scale.
• Knowledge of content organization, taxonomy, and search-driven access.
• Working knowledge of AI-enabled knowledge tools, such as enterprise search and AI assistant platforms.
• Experience building training programs for multiple audiences, including Operations teams, business partners, and leadership.
• Experience writing, editing, and designing process documentation and training content, and managing contributions from multiple stakeholders.

What would make you stand out?

• Experience deploying or administering enterprise knowledge-management platforms.
• Instructional design or adult learning credentials.
• Experience integrating knowledge programs with change management and transformation initiatives.

What we offer?

• Great benefits above law
• Growing environment that supports learning
• Equal opportunity employee