Patient Services Specialist

The USC Division of Biokinesiology and Physical Therapy is committed to continuous learning and innovative solutions to accomplish our mission: to enhance human health and quality of life. Accordingly, we are preparing the next generation of physical therapists to deliver the highest level of care to society. We are leaders shaping the future of health care. We have built a unique and influential community of faculty, students, staff, patients and other partners, and continually leverage our combined strengths in research, education and clinical service to help create healthier individuals and communities.

About Us:

At the USC Biokinesiology and Physical Therapy Clinic, we are committed to excellence in patient care and service. Our team is passionate about improving the lives of our patients, and we are looking for a dedicated individual to join us as a Patient Services Specialist. If you are seeking an opportunity to make a meaningful impact and grow in the medical field, we want to hear from you!

Position Overview:

We are excited to offer a unique opportunity for a Patient Services Specialist (PSS) to join our team. This position is initially offered on a fixed-term basis, with the potential to transition to a permanent role based on your performance and the clinic's needs. This is your chance to be part of a dynamic and supportive team that values your contributions and fosters professional growth.

Key Responsibilities:

• Be the friendly face that greets and checks in patients at our front desk
• Navigate the complexities of medical authorizations with ease
• Assist patients with insurance and billing inquiries, ensuring a smooth experience
• Master the art of scheduling patient appointments and managing our clinic's calendar
• Maintain accurate patient records with precision and attention to detail
• Deliver exceptional customer service to patients and their families
• Collaborate with medical staff to ensure seamless clinic operations
• Take on administrative tasks and support the team as needed

What We're Looking For:

• A High School Diploma or Associate’s Degree is a must
• Prior experience at the front desk of a medical clinic is a big plus
• Familiarity with medical authorizations and insurance processes
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in computer skills and data entry
• Ability to thrive in a fast-paced environment and handle sensitive information with confidentiality

Why Join Us?

• Make a real difference in the lives of our patients
• Be part of a prestigious and innovative healthcare institution
• Work alongside a team of passionate and dedicated professionals
• Gain valuable experience and grow your career in the medical field

The hourly rate range for this position is $22.00 - $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Discover the power of your USC employment with our comprehensive benefits and perks package! At USC, we prioritize the well-being of our faculty and staff, offering a diverse range of benefits designed to protect your health, wealth, and future. From robust healthcare coverage to retirement planning resources, our benefits are an essential part of your total rewards package. Explore the full spectrum of benefits and perks available to you at USC Benefits and Perks and unlock the true value of your USC employment today!

Apply now and be part of the Trojan Family!

FIGHT ON!

Minimum Education: High school or equivalent
Minimum Experience: 2 years
Minimum Field of Expertise: Experience working in a healthcare environment. Working knowledge of HIPAA compliance and insurance terminology. Demonstrated excellent interpersonal customer service and telephone skills. Demonstrated ability to multi-task. Demonstrated experience in a high volume, fast paced environment. Demonstrated team-oriented and collaborative work style.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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• Digital Accessibility

If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$156401.htmld