IT Office Support

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In Monks we are looking for an Office Support to join our team for the Sorocaba Office. This team is responsible for guaranteeing the proper functioning of workspaces and providing comfort to our BR.Monks.

In this role as Office support, you will have some mayor responsibilities:

• As an IT Monk, you’re responsible for installing all computer hardware and printers in our office,  also you will be responsible for providing and replacing equipment as necessary.
• Handling incoming issues and requests from our Monks, you’ll provide first-line support for troubleshooting, and set up new colleagues in a flash.
• Taking care of the office from an IT perspective. This includes keeping our meeting rooms operational, supporting presentations/events, and general tidiness of the office (we don’t want old hardware and cables laying around).
• Doing regular checks to keep the workstations complete and functional as well as assisting with moves around the office where needed.
• You will be in charge of all IT equipment, keep organized the storage, and keep track of the stock. Also you will be in charge of notifying when we are low on stock, so we can order more.
• You will be responsible for OnBoardings and OffBoarding (This means that you will have to arrange pick ups)
• Last but not least, you will have to build a strong relationship with all our Monks and also with the teammates.

Skills & Qualifications:

• You’re fluent in English and IT lingo.
• As an all-round troubleshooter, you can support both Windows and Mac.
•  A considerable level of independence is required for this job as you’ll mostly be working on your own while representing our global IT team.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4Capital plc, where our culture centers on how we show up for the work and for one another. That begins with the commitment to strive for mastery—taking deep pride in our craft and creating work that sets the bar. In everyday execution, we drive momentum by choosing bold action rather than waiting for certainty. Above all, our teams are stronger together, bringing diverse perspectives into a unified team that communicates with clarity, trust, and mutual respect.

This commitment to craft and innovation translates directly into widespread industry acclaim: Monks was named a Contender in The Forrester Wave™: Global Marketing Services and a leader in the 2026 Gartner® Magic Quadrant™ for Global Digital Marketing Agencies. It ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization (2025), Monks was also awarded Business Intelligence Group’s 2026 Excellence in Artificial Intelligence Award in the Human-Machine Interaction Team category. Additionally, Monks.Flow earned AI-based Marketing Solution of the Year at the 2026 AI Breakthrough Awards and a 2026 Global Generative AI Award in the Agentic Marketing Innovation category. Finally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.