Customer Service Representative - Call Center

Now Hiring: Help Us Open Our New Coral Gables Office

For more than 50 years, Answering Service Care (ASC) has been the voice businesses trust to answer every call. Now we’re opening a new office in Coral Gables, and we’re hiring the people who will launch it. Full-time and part-time positions are available, with weekly pay and weekly performance bonuses.

About Answering Service Care

ASC is a live answering service trusted by more than 4,000 businesses nationwide, including law firms, medical offices, contractors, franchises, and insurance agencies.

As a third-generation, family-owned business operated by the Shooster Family, we’re built on a people-first culture. Many of our team members and clients have been with us for more than 20 years. Today we have over 200 employees across four offices in Florida, New Jersey, and North Carolina, including our newest location in Coral Gables.

Our Mission

To create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations.

Our Core Values

• Professionalism: We lead with integrity and respect in every interaction.
• Always Improving: We adapt quickly to meet our clients’ evolving needs.
• T.E.A.M. (Together Everyone Achieves More): Our team is family, and our family keeps growing.
• Innovation: We use modern tools to improve the customer experience.
• Growth Opportunities: We invest in every team member’s development and career path.

Answering Service Agent Role

**Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)**

Empathize. Communicate. Resolve.

As an Answering Service Agent, you’ll be the professional, friendly voice for the businesses we serve. You’ll primarily handle calls for a designated group of industries and may support other accounts during busy periods, so no two days are exactly the same.

Pay

• Starting pay: $16.00/hr ($16.50/hr for bilingual English/Spanish)
• Raise at 4 months: $16.50/hr ($17.00/hr for bilingual)
• Weekly performance bonuses starting at $2.75/hr above starting pay when you exceed performance expectations
• Weekly direct deposit and annual performance reviews

What You’ll Do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while listening carefully to each caller
• Complete lead intakes, schedule appointments, and transfer calls to the right contacts
• Dispatch messages clearly, accurately, and on time
• Navigate multiple systems and maintain thorough call records
• Support customers through live chat, SMS, and email

What We’re Looking For

• Strong verbal and written communication skills
• Ability to multitask and stay focused in a fast-paced environment
• Patience, empathy, and a positive attitude under pressure
• Intermediate to advanced computer skills
• Customer service experience preferred; retail, hospitality, reception, and call center backgrounds all count
• Bilingual (English/Spanish) is a plus, but not required

Schedule: Full Time and Part Time daytime and evening shifts available. All schedules include one (1) weekend shift (Saturday or Sunday).

Benefits

• Health, dental, and vision coverage (for eligible employees)
• PTO that starts accruing on day one
• 401(k) with company match
• Childcare reimbursement
• Gym membership reimbursement
• Employee Assistance Program, including free training and development courses
• and more!

Ready to Apply?

Apply online with your resume. Our hiring team will contact you to coordinate next steps!