Medical Records Specialist

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. 

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.  

What sets SCA Health apart isn’t just what we do, it’s how we do it. Each decision we make is rooted in seven core values: 

• Clinical quality 
• Integrity 
• Service excellence 
• Teamwork 
• Accountability 
• Continuous improvement 
• Inclusion 

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.    

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.

Your ideas should inspire change. If you join our team, they will. 

Responsibilities

JOB KNOWLEDGE

1. Demonstrates sufficient knowledge to independently perform the primary duties of the position
   • Making, receiving, and directing phone calls.
   • Maintaining medical records operations by following policies and procedures; reporting needed changes; accurately filing and retrieving medical records
   • Interacting with admitting areas and physicians’ offices; creates record folders.
   • Answering telephone inquires appropriately.
   • Ensuring medical record availability by routing records to physicians and other authorized hospital staff maintaining chart location system.
   • Assembling medical records.
   • Analyzes completion of medical records, records all deficiencies and assigns appropriate area for completion.
   • Maintaining chart location and deficiency systems
   • The essential function of this job requires attendance at the work place.           
2. Adheres to and supports the established policies of the facility.
3. Attends continuing education programs specific to area of practice.

Cognitive/Critical Thinking Skills Required

1. Uses judgment and problem solving
   • performs independent problem solving
   • makes decisions logically and deliberately
   • performs actions that demonstrate accountability
   • exercises safe judgment in decision making
   • practices within legal and ethical guidelines
   • sets sound priorities for sequencing and completing activities
   • is consistently alert to facility and patients
   • knows how to seek resources for direction, when necessary

PRODUCTIVITY

1. Assembles and analyzes outpatient/inpatient medical records within 2 working days of date of discharge
2. Completes assignments within required time frame according to established schedule or workload requirements.
3. Reports to work on time as scheduled, and punctual in returning from meals and breaks.
4. Works overtime as requested (assigned) by supervisor due to workload or staffing shortages.
5. Maintains a clean, neat, safe work area

Cultural Values Assessment and Response:

• Recognizes, respects, and effectively deals with values and cultural beliefs of patients and their families.

COMMUNICATION

1. Receives and relays appropriate information accurately and quickly
2. Maintains confidentiality of patient’s Protected Health Information.
3. Maintains a good working relationship with other departments in order to convey and receive information on a regular basis.
4. Notifies supervisor of unusual conditions or problems in the facility.
5. Interpersonal Skills Required Communication.
6. Strives to achieve service Satisfaction goals and objectives with all internal and external contacts and interactions.
7. Demonstrates ability to work effectively with all whom he/she comes in contact intra/inter-departmentally
8. Demonstrates positive attitude.
9. Demonstrates the ability to work flexible hours based on the needs of the facility.
10. Displays a positive attitude when dealing with departmental issues.
11. Independently handles communication in a manner which decreases conflict.
12. Conveys essential information to members of the health care team
13. Demonstrates caring behavior
    • smiles and makes eye contact.
    • introduces self and calls others by name
    • helps people who look confused or lost
    • maintains open and honest communication
    • is pleasant and cooperative with others
14. Is respectful towards patients, visitors and co-workers
15. respects patients’ privacy 

Attitude:

1. Exhibits excellent customer relations by demonstrating cooperation, courtesy and respect when interacting with patients, visitors, physicians, and co-workers.
   • interrelates with ancillary departments, fellow employees, patients and physicians effectively and in a positive manner
   • relates with patients and families in a caring, concerned manner.
   • respects privacy and dignity of co-workers
2. Communicates in a tactful manner in regard to problem solving.
   • exhibits objectivity in conflict/problem solving
   • approaches coworkers directly and honestly when conflicts arise and tries to resolve problems
   • exhibits positive behavior response to correction or guidance by supervisor.
3. Encourages and promotes a positive working environment.
   • willingly assists others
   • functions as a “team” member.
   • Demonstrates attitude of caring, courteous and positive manner.
4. Demonstrates acceptance and flexibility with procedural and assignment changes.
5. Functions calmly and effectively during stressful situations.
6. Complies with dress code including wearing name badge and tobacco free policy.

Interpersonal Skills Required Attitude:

1. Exhibits a positive attitude, is flexible in thinking and amenable to change.
2. Extends courtesy and an attitude of cooperation while communicating with others.
3. Accepts suggestions and criticisms objectively and undertakes to change behavior and/or seek further guidance if needed.
4. Demonstrates ability to represent Treasure Valley Hospital in a favorable and positive manner.

Qualifications

License or Certification:

• High School diploma or GED equivalent.

Total Education, Vocational Training, and Experience:

• Experience in a medical office or hospital setting
• Knowledge of medical terminology
• Computer knowledge to include Excel, Word, Outlook.
• Knowledge of Cerner Powerchart (Preferred).

USD $18.00/Hr. USD $22.00/Hr.