Field Tech Product Owner

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Position Summary

We are rewiring how our field force works with technology: an AI-first model in which AI absorbs most of the former manual work and humans focus on decisions, quality and impact. We are seeking a hands-on Field Tech Product Owner who treats CRM as a product, not a ticket queue. This person owns the IT / Technology vision, roadmap and the "operating system" behind field-facing CRM capabilities in Germany, and will work closely with the CEE System Owner (e.g. CRM, CSCOR, AI/ Sophia etc.) 

The Field Tech Product Owner will define how the technology landscape evolves, where automation can replace traditional delivery processes, and how AI can be safely embedded across the technology lifecycle.

You will work at the intersection of CEE, Commercial IT, Commercialization AI Strategy & Analytics (CASA) and external delivery partners to turn local business priorities into shipped capabilities, fast, grounded and compliant with global standards.

Responsibilities

• Own the Field Tech vision and technology product roadmap for field-facing CRM and related capabilities in Germany, ensuring alignment with global technology strategy and architecture
• Define the target technology landscape across CRM, field planning, event management, customer data, orchestration, AI services and relevant integrations
• Own the technical CRM product backlog, prioritizing platform evolution, architecture improvements, integrations, automation and technical capabilities alongside business requirements
• Design, tune and continuously improve the AI intake layer (classification, sizing, auto-delivery criteria) so that most demand resolves same-day, without a board
• Chair the weekly CRM & Align Board as the single decision point for requests that AI cannot auto-resolve, and make decisions quickly with documented rationale
• Own the backlog for cross-channel orchestration, next-best-action and personalization, in close partnership with CEE and Commercialization AI Strategy & Anaytics (CASA)
• Curate and enrich the central AI knowledge base (CRM, field execution and events data) so that AI triage, sizing and drafts stay accurate, current and well-grounded
• Set guardrails and approval gates for AI-driven semi-autonomous actions: what it may deliver directly and what requires human sign-off
• Direct delivery capacity across external partners, offshore teams and local IT for work that still needs a human build after AI triage
• Own quality governance: review AI-drafted stories, estimates and code before release; keep backlog health high and ensure compliance with global standards
• Manage budget and resourcing across local, international and offshore teams, including AI tooling and knowledge platform cost
• Act as the technology decision owner for Field Tech requirements that cannot be resolved through automated delivery
• Ensure solutions comply with enterprise architecture, cybersecurity, data privacy, regulatory and global platform standards

Qualifications

• Proven track record as product owner or capability owner for CRM or commercial platforms, preferably in the pharmaceutical industry (or another industry with heavy digital channel usage)
• Deep, hands-on expertise with enterprise CRM platforms and their ecosystem (e.g. field planning and event management modules); you read configs, user stories and code, not just slide decks
• Practical experience with LLMs and AI agents in production: prompt and context design, knowledge grounding (RAG), evaluation, guardrails and human-in-the-loop models
• Experience with next-best-action or omnichannel orchestration engines and personalization logic
• Strong backlog and delivery management skills in agile setups, including steering distributed delivery teams
• Solid understanding of metrics and dashboards; comfortable defining and tracking KPIs such as cycle time, throughput and automation rate
• Experience managing budgets and vendors in a global matrix organisation
• Knowledge of compliance and governance requirements for regulated environments
• Fluency in English is required, German is preferred
• 6+ years of experience in digital, CRM or commercial technology roles within a large, complex organisation

The following soft skills are required

• Maker mentality: you prototype, test and ship instead of waiting for the perfect spec
• Decisive and transparent decision-making, including the hard calls
• Influencing without authority across Field, IT, analytics and external partners
• Translating between business and tech language and vice versa
• Curiosity and appetite for continuously redesigning how work gets done

#LI-Hybrid

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

For roles based in Washington State only: If you live in or expect to work from Washington State if hired for this position, please visit this page for important information about the Washington Fair Chance Act.

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [email protected] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1607749 : Field Tech Product Owner - Germany (m/w/d)