IT Support Team Specialist Level 2
About the job
- Four years minimum of related IT support experience, including Office 365 installation, configuration, administration, and troubleshooting; Microsoft Windows Server and Active Directory configuration, administration, and troubleshooting; Microsoft Exchange; scripting; PowerShell; hypervisor administration; backup solutions; and advanced desktop, server, LAN, and WAN troubleshooting and maintenance.
- Experience troubleshooting issues and achieving solutions.
- The ability to explain technical issues to non-technical people in an understandable way.
- Strong time management skills.
- A high degree of professionalism.
- Superior client relations.
- Diagnose and resolve advanced issues for applications, operating systems, and equipment, including installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
- Provide technical assistance and solutions to clients.
- Collect specific and detailed information from reference sources, software utilities, or clients.
- Perform advanced troubleshooting of networks, desktops, laptops, and mobile devices.
- Use the Service Desk ticketing system to document all work, progress, and resolutions.
- Ensure tickets are promptly assigned and processed.
- Keep ticket worklogs continuously updated and provide final resolutions in completed tickets.
- Contact clients and resolve issues within service-level agreement timeframes.
- Perform troubleshooting through both onsite and remote work.
- Follow up with clients to ensure accurate solutions and client satisfaction before closing each ticket.
- An Associate's degree in Computer Science or equivalent is preferred.
- Managed Service Provider experience is preferred.
About the company
MicroTech Systems provides IT services and solutions to help clients solve problems and seize opportunities. Its offerings include IT support and monitoring, managed IT services, IT projects, cloud services, and Microsoft Office 365, delivered through a suite of programs like Tri-Annual Healthchecks, TechCare, and Custom IT Roadmaps. The company differentiates itself with a 5-Star Promise—an explicit commitment to integrity, perseverance, ownership of problems and solutions, trust, and consistently high service levels—paired with its belief that skilled IT should not feel like a commodity. Unlike competitors that rely on certifications alone, MicroTech emphasizes how it delivers service and tailored guidance to meet each client’s needs, aiming for proactive, reliable, and transparent IT support. The overarching goal is to maximize clients' opportunities and minimize IT friction by providing dependable, high-quality IT solutions and ongoing support.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Boise, Idaho
Founded
1970
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Simplify's Take
What believers are saying
- MicroTech won NASA SEWP VI and MDA SHIELD awards in 2026.
- The NASA SEWP VI ceiling reaches $60 billion across 10 years.
- The MDA SHIELD IDIQ ceiling reached $151 billion on January 9, 2026.
What critics are saying
- SEWP VI task orders start November 1, 2026, so revenue remains unproven.
- Federal contracting exposes MicroTech to protest delays, repricing pressure, and procurement churn.
- A lost NASA or MDA recompete would crush growth and threaten MicroTech's core franchise.
What makes MicroTech Systems unique
- MicroTech won all three NASA SEWP VI categories on July 2, 2026.
- MicroTech is one of 62 businesses with full SEWP VI category coverage.
- MicroTech pairs SDVOSB status with federal IT delivery from planning through modernization.
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Benefits
- Health Insurance
- Paid Vacation
- Paid Holidays
- 401(k) Company Match
- Professional Development Budget