Full-Time

Sales Operations Manager

Posted on 3/1/2024

SimpliSafe

SimpliSafe

11-50 employees

Wireless smart home security system provider

Consumer Goods
Hardware

Mid, Senior

Richmond, VA, USA

Required Skills
Sales
Communications
Data Analysis
Requirements
  • Proven experience in call center operations with a focus on sales.
  • Demonstrated success in driving efficiency, productivity, and profitability in a call center environment.
  • Strong analytical, planning, and problem-solving skills with a deep understanding of call center operations, metrics, performance standards, and best-in-class methodology.
  • Interest and excitement to take responsibility for building an entirely new function within an existing department.
  • Proficiency in analyzing and interpreting data to drive informed decision-making.
  • Track record of implementing strategies that result in improved KPIs (key performance indicators).
  • Excellent communication and interpersonal skills within the team and with cross-functional peers.
  • A growth mindset, comfortable with ambiguity, and eager to learn, test, and improve.
  • Experience indirectly or directly leading or working with a sales team in a contact or call center environment is strongly preferred.
  • Must be eligible for certification as an electronic security employee, which requires submitting fingerprints for a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.
Responsibilities
  • Collaborate with Workforce Management, Recruiting, People, and Finance teams to plan new hire classes, track agent attrition, and ensure alignment with financial objectives.
  • Establish and monitor team performance targets, partner with the Analytics team to build necessary reporting, drive increases in key performance metrics, and establish strong performance management processes.
  • Improve processes for Inbound and Outbound Sales, manage call queues efficiently, improve agent scheduling experience, project manage operational programs, foster communication and collaboration with key partners, and gather qualitative information for decision-making.
  • Build programs to gather and synthesize key qualitative information gathered in Sales, partner with leaders to build agent incentive plans, and develop a multi-year roadmap for call center operations.
  • Develop and execute a multi-year roadmap to enhance the efficiency and agility of call center operations.

SimpliSafe UK provides a leading-edge home security solution with a focus on user-friendliness and comprehensive coverage, including intelligent sensors and cameras complemented by around-the-clock professional monitoring. This approach not only places the company at the forefront of the home security industry but also fosters a culture of innovation and reliability, making it an attractive place for professionals aiming to contribute to significant advancements in smart home technology. The no long-term contract model further underscores a commitment to consumer flexibility and trust, aligning with a forward-thinking workplace environment that values transparency and adaptability.

Company Stage

Seed

Total Funding

$587M

Headquarters

null, United Kingdom

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

4%

2 year growth

-4%

Benefits

Health Insurance - A comprehensive plan provides peace of mind for you and your family.

Employee assistance program - Help through the difficult situations that come up at work and at home.

Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.

401(k) - Saving for your future in the present.

Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.

Life and disability insurance - Coverage for when you need it most.

INACTIVE