Full-Time
Sales Operations Manager
Confirmed live in the last 24 hours
Wireless smart home security system provider
Mid, Senior
Richmond, VA, USA
- Proven experience in call center operations with a focus on sales.
- Demonstrated success in driving efficiency, productivity, and profitability in a call center environment.
- Strong analytical, planning, and problem-solving skills with a deep understanding of call center operations, metrics, performance standards, and best-in-class methodology.
- Interest and excitement to take responsibility for building an entirely new function within an existing department.
- Proficiency in analyzing and interpreting data to drive informed decision-making.
- Track record of implementing strategies that result in improved KPIs (key performance indicators).
- Excellent communication and interpersonal skills both within your team and with cross-functional peers.
- A growth mindset, comfortable with ambiguity, and eager to learn, test, and improve.
- Experience indirectly or directly leading or working with a sales team in a contact or call center environment is strongly preferred.
- Must be eligible for certification as an electronic security employee, which requires submitting fingerprints for a national criminal records search and a Virginia criminal history search, and final certification approval from DCJS.
- Collaborate with Workforce Management, Recruiting, People, and Finance teams to plan new hire classes, track agent attrition, and ensure alignment with financial objectives.
- Establish and monitor team performance targets, partner with the Analytics team to build necessary reporting, and drive increases in key performance metrics.
- Improve processes for Inbound and Outbound Sales, establish processes to manage call queues efficiently, and improve agent scheduling experience.
- Project manage operational programs that improve efficiency, such as phone system enhancements, new sales program launches, and agent systems improvements.
- Foster communication and collaboration with key partners, build programs to gather and synthesize qualitative information, and develop agent incentive plans.
- Develop and execute a multi-year roadmap to enhance call center operations efficiency and agility, leveraging prior experience in a similar role.
At SimpliSafe, employees are part of a leading company in the smart home security industry, renowned for its user-friendly, comprehensive security solutions. The firm's commitment to seamless 24/7 monitoring and innovation in wireless security technology provides a dynamic workplace. Moreover, SimpliSafe's practice of avoiding long-term contracts appeals to a broad customer base, ensuring a stable and continuously growing work environment.
Company Stage
Seed
Total Funding
$587M
Headquarters
, United Kingdom
Founded
2006
6 month growth
↑ 18%1 year growth
↑ 0%2 year growth
↑ 4%Benefits
Health Insurance - A comprehensive plan provides peace of mind for you and your family.
Employee assistance program - Help through the difficult situations that come up at work and at home.
Tuition reimbursement - We want you to keep learning, so we’ll cover part of your tuition.
401(k) - Saving for your future in the present.
Unlimited vacation - Exempt employees take the time when you need it or want it. We mean it.
Life and disability insurance - Coverage for when you need it most.