Mandarin Video Medical Interpreter

Summary

Description

Job Summary

Equiti is seeking qualified Video Medical Interpreters to work remotely from any U.S.-based location. As a vital member of our interpretation team, you will facilitate clear, accurate, and culturally competent communication between healthcare providers and Limited English Proficient (LEP) patients. You will serve as a professional conduit for information and, when appropriate, a cultural broker to ensure full understanding. Interpreters support both healthcare and educational settings via audio and video modalities.

Essential Responsibilities

• Interpret accurately and completely between source and target language for hospitals, clinics, and other facilities nationwide.

• Ensure full comprehension by adjusting register as needed for the LEP patient.

• Maintain strict confidentiality in accordance with HIPAA and professional standards.

• Adhere to Equiti’s quality policy and promote excellent customer service to clients and patients.

• Establish and maintain positive, professional interactions with all users.

• Act as a cultural broker when needed to clarify cultural nuances or misunderstandings.

• Demonstrate camera awareness during VRI sessions, ensuring proper posture, voice projection, and presence.

• Maintain required certifications and continue professional development.

• Adapt to changing technology, platforms, and protocols as needed.

• Participate actively in a team-oriented, fast-paced environment.

• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• High School Diploma or GED required.

• Minimum 1 year of experience in remote medical interpreting (required).

• 40+ hours of interpreter training (e.g., Bridging the Gap or equivalent).

• Medical interpretation certification (e.g., CMI, CHI) preferred.

• Documented fluency in English and at least one other language.

• Equal command of medical, educational, and social service terminology in both languages.

• Proven understanding of the NCIHC Code of Ethics and Standards of Practice.

• Strong customer service, interpersonal, and problem-solving skills.

• Proven ability to learn and operate proprietary and common software tools.

• Ability to adjust interpretation register appropriately.

• Demonstrated critical thinking and a teamwork mindset.

• Experience serving individuals from diverse cultural and socio-economic backgrounds.

Technical Requirements

• A HIPAA-compliant home workspace (chair, desk, privacy).

• Dedicated, high-speed wired internet (no Wi-Fi):

  • Minimum Download Speed: 10 Mbps

  • Minimum Upload Speed: 3 Mbps

  • Latency: ≤ 100ms

  • Jitter: ≤ 30ms

  • Packet Loss: ≤ 1%

• Company-provided laptop computer running Windows 10+ with a minimum of 8GB RAM (no tablets or phones).

• Company-provided noise-cancelling USB-wired headset with built-in microphone (no Bluetooth/wireless).