Byborg Enterprises

Manages online entertainment platforms and services

IT Support & Service Desk Administrator

System Administration +1Confirmed live in the last 24 hours

Full-timeBudapest, HungaryNo salary listed

About the Job

Requirements

At least 4 years of relevant Support and Service Desk Administrator or equivalent experience.
At least 2 years of experience at Byborg or equivalent references involving work at similar-size and similar-profile companies.
Experience providing IT support through a user helpdesk at first and second level.
Hands-on experience with Windows 10/11 and macOS, including provisioning, patching, and operating-system-level diagnostics.
Intermediate knowledge of Microsoft products such as Office 365, Intune, Active Directory, Exchange, and Azure AD.
Direct working experience with endpoint management tools such as Intune, Jamf, Mosyle, or similar.
Basic PowerShell and Bash scripting knowledge.
Basic knowledge of networking, including DNS, DHCP, VLANs, Wi-Fi/802.1X, and structured troubleshooting of connectivity issues to identify root causes.
Experience configuring, supporting, and troubleshooting VPN and remote-access solutions.
Knowledge of iOS or Android mobile devices.
Ability to write and maintain standard operating procedures, runbooks, and knowledge-base articles that reduce escalations and enable first-line self-sufficiency.
Strong independent debugging mindset.
Excellent Hungarian and English language skills at C1 level.
Ability to work in a team.
High self-sufficiency and availability.
General computing hardware knowledge.
Ability to create detailed, precise documentation and user guides.
Candidates must provide a recent criminal-record extract for background screening.

Responsibilities

Support users with IT problems through communication methods including face-to-face support, Teams, phone, instant messaging, email, and the Service Desk.
Maintain and update the support team's knowledge database and create standard operating procedures.
Collaborate with service providers.
Report progress in the Service Desk system, JIRA Service Desk.
Install software; configure computers; troubleshoot and resolve third-party application issues; resolve hardware issues; move assets; arrange cables and seating; maintain networks; handle user accounts and related issues; follow up on inventory; and perform related tasks.
Manage inventory, email accounts and email data, DNS, DHCP, Configuration Manager operations, intranet, Group Policy, scripting, monitor screens, disk cloning, and imaging, along with related tasks.
Follow workflows and rules.
Perform other tasks assigned by the direct line manager or management.

Opening from Byborg SSC BUD

Company Description

Welcome to Byborg! As a leader in IT and streaming solutions, we specialize in delivering high-quality services that offer premium online experiences.

Headquartered in Luxembourg and operating globally, our company is proud of its diversity, with over 40 different nationalities working side by side. Since its launch, our flagship product has led the market, continually pushing the boundaries of digital innovation. Today, working with the latest technology, our platforms serve millions of users daily.

We are proud of our dynamic portfolio, featuring over 16 leading and fast-growing brands. These include our streaming platforms (LiveJasmin.com, Cherry.TV, IsLive.com, Oranum.com), our marketing and advertising services (AdSupply, AWEmpire, TwinRed), and our entertainment and lifestyle brands (LoyalFans.com, The Million Roses, Kinkly.com).

Are you looking for new challenges in an international, collaborative environment? The Byborg squad is seeking passionate individuals ready to make an impact. Join us in our inclusive workplace where you will be appreciated, and you can grow and achieve your potential. Help us shape the future!

Tasks and Responsibilities

Users support for any IT problem via any communication method (face-to-face, Teams,
phone, IM, Mail, Service Desk)
Maintain documentation (knowledge database) among entire support team, keep it up to date,
create Standard Operating Procedures
Collaboration with service providers
Report on progress in Service Desk system (JIRA Service Desk)
Responsible for software installation, general computer configuration, 3rd party application
troubleshooting and problem resolution, hardware issue resolution, asset moving, cable
arrangement, seating, network maintenance, user accounts and related issues, inventory followups and anything relevant connected to these directly or indirectly.
Responsible for inventory management, email accounts and email data management, DNS
management, DHCP management, Configuration manager operation, intranet management,
Group Policy management, scripting, monitor-screen maintenance, disk cloning and imaging,
and anything relevant connected to the above directly or indirectly.
Following workflows and rules
Any other tasks assigned by the direct line manager or management

Requirements

Experience

4+ years of relevant Support & Service Desk Administrator or equivalent experience
2+ years experience at Byborg or equivalent references (References that involved working
similar size and profile companies)
Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level)
Hands on experience with Windows 10/11, MacOS including provisioning, patching, and OSlevel diagnostics
Intermediate knowledge of Microsoft products such as office 365, Intune, Active directory,
Exchange, Azure AD, etc…
Direct working experience with endpoint management like Intune, Jamf, Mosyle.. or similar
Basic PowerShell and Bash scripting knowledge
Basic knowledge of networking DNS, DHCP, VLANs, Wi-Fi/802.1X, and structured
troubleshooting of connectivity issues to root cause
Configuration, support, and troubleshooting of VPN and remote access solutions
Knowledge of iOS or Android mobile devices
Ownership of documentation: writing and maintaining SOPs, runbooks, and knowledge base
articles that reduce escalations and enable 1st line self-sufficiency
Strong independent debugging mindset

Personal competences, language skills

Excellent Hungarian and English language skills(C1)
Ability to work in a team
High self-sufficiency, and availability
General computing hardware knowledge
Ability to create detailed, precise documentations, user guides

Byborg Enterprises is an equal employment opportunity employer. We consider individuals for employment based on their skills, abilities and experience. We thrive to attract and hire a strong, talented and diverse workforce, prohibiting discrimination based on race, color, religious or political beliefs, age, nationality, physical, mental or developmental disability, gender, sexual orientation.

DISCLAIMER: This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

During the recruitment process candidates will be requested to provide with a recent criminal record extract for background screening purpose.

About the Company

Byborg Enterprises

Manages online entertainment platforms and services

Byborg Enterprises SA runs a global network of online entertainment platforms, including LiveJasmin, Oranum, and AI-based sites like Jasmin AI, Bimbim AI, and Cuties AI, along with ad networks TwinRed and AdSupply and a payment gateway called Escalion. Users access live video and interactive content on these platforms through premium subscriptions or per-minute payments, while AI sites offer simulated conversations and experiences; partnerships add tactile remote features and Playboy licensing brings premium branded content. It differentiates itself with a large, diversified portfolio, a high-traffic audience, and an integrated mix of streaming, AI entertainment, advertising, and payments, reinforced by strategic partnerships. Its goal is to expand its global footprint in online entertainment by growing interactive offerings, expanding AI features, and increasing revenue through licensing and partnerships.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Luxembourg
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Byborg Enterprises

See more jobs