Customer Service Representative

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at www.awtlabelpack.com

AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off.

AWT has the following position open in our Grand Blanc, MI location:

The schedule for this position is Monday-Friday, Hours are - 8:00 am  - 4:30 pm.  Additional days and hours may be necessary due to production requirements.  

Required Job Duties

Duties Description
Customer Management
• Accurate Order entry of non-EDI orders
• Arranging expedited freight shipments
• Responding to customer inquiries 
• Manage Net Changes with customer – negotiating new delivery dates. (no line break-ins)
• Accessing customer portals as needed
• Complete NAFTA and customs documents as needed
• Assist in collection abilities as it relates to the materials team. 
Materials Team
• Weekly cycle counting
• Physical inventory participation
• Providing input to scheduling regarding customer demand and priority
• Daily review of pending orders with production and scheduling
Audits Including MMOG
• Assist in auditing 
• Provide input during auditing process regarding Customer /Order Management
Inventory Management
• Assist when required- Cycle Counting 
• Assist in physical inventories (number to be determine by Executive Management)
• Assist in collection for OBS FG

Requirements

• Technical Skills
•Microsoft Office experience (primarily Excel & Word)
•Covisint, DDL Customer Portal activity's
•EDI concepts and error proofing
•Basic math
•Process Skills
• Ability to manage various activities at same time
• Accurate, Multi Task 
• Confident problem solver.
•Professional communication skills (Written and Orally)
•Personal Skills
•Positive – “ Can Do “ attitude
•Cultural adaptability/Diversity
•Strong rapport and relationship builder.
•Exhibits consistent good judgment
•Ability to make decisions independently
•Motivated. Exhibits ambition with strong sense of urgency.
•Solves problems with “Win-Win” outcome
• Enthusiastic team player

Additional information

AWT is an Equal Opportunity Employer and we encourage all qualified and interested persons to apply for available positions by submitting an application or resume for consideration.  AWT will not discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state and local laws.  It is AWT's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. 

Please note these job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.