MicroTech Systems

IT services and managed solutions provider

Client Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeBoise, ID, USAHybrid

About the Job

Requirements

A bachelor's degree in Business, Sales, or a related field is preferred.
Strong verbal and written communication skills are required.
Excellent listening, negotiation, and presentation abilities are required.
Familiarity with customer relationship management software is preferred.
Ability to manage multiple account-management projects simultaneously while maintaining attention to detail is required.
Ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level, is required.
Ability to improve and maintain client service, perception, and satisfaction is required.
Ability to act as a liaison between clients and company departments is required.
Ability to create quotes for company goods and services and follow up on client concerns is required.
Ability to manage client contract renewals and report on services provided is required.
Ability to maintain minimum margin levels on products sold is required.
Ability to conduct client tri-annual business review meetings and prepare account project summaries is required.
Ability to prospect for new accounts daily through methods such as cold calls, emails, and networking events is required.
Ability to arrange prospecting appointments and prepare proposals and quotes for new service agreements is required.
Ability to close new business and onboard new clients is required.
Knowledge of Microsoft Office, QuickBooks, and Autotask is required; training will be provided.
Typing skills for quick and accurate entry of service request details are required.
Excellent interpersonal and communication skills in person and on the phone are required.
Active listening skills to identify client needs are required.
Ability to work independently in a fast-paced environment and multitask is required.
Professional appearance is required.
Aptitude for technical sales is required.
A valid driver's license and a reliable vehicle for travel to prospect and client appointments are required.

Responsibilities

Act as a product expert by determining and reporting system capabilities and restrictions, evaluating customer objectives, suggesting alternatives and recommendations, and retaining knowledge of clients' systems, network architectures, and line-of-business applications.
Provide client support by collaborating with technical team members to deliver customer service, working with vendors on solution recommendations, and improving programs based on their goals and outcomes.
Oversee customer account management, develop new business, and negotiate contracts and agreements to maximize profits.
Collaborate with the service team to achieve quotas while keeping clients satisfied and engaged with products and services.
Facilitate timely and successful delivery of solutions according to customer needs and objectives.

Desired Qualifications

A bachelor's degree in Business, Sales, or a related field is preferred.
Familiarity with customer relationship management software is preferred.

MicroTech Systems is looking for a Client Account Manager to join our team in our Boise, Idaho office. This person will act as a liaison between MicroTech Systems and our clients, prospecting and closing new business. The foundation for account management is to maintain and strengthen client relationships and satisfaction for services delivered.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The successful Account Manager will be energetic, passionate and driven to succeed in selling a full solution, not just a product. He/she will use their interpersonal skills to communicate with clients and provide a solution to their problems quickly and professionally.

Responsibilities:

Act as product expert – Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Account Managers will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
Provide client support – Collaborate with technical team members to provide exceptional customer service to the client. Work with vendors to find and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Oversee customer account management – Includes developing new business along with negotiating contracts and agreements to maximize profits.
Collaborate cross-functionally – Work closely with the service team to achieve quotas while keeping clients satisfied and engaged with products and services.
Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements:

Bachelor's degree in Business, Sales or related field Preferred
Strong verbal and written communications skills
Excellent listening, negotiation, and presentation abilities
Familiarity with CRM software preferred
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Key Criteria / Requirements:

Improve and maintain excellent client service, perception, and satisfaction
Act as client liaison between clients and Microtech departments
Creating / providing quotes for Microtech goods and services as well as necessary follow up on client concerns
Client contract renewals
Client reporting on services provided
Account Manager will be expected to maintain minimum margin levels on products sold
Client tri-annual business review meetings
Account Project Summaries
Prospecting for new accounts on a daily basis. Examples would include cold calls, emails, networking events, etc.
Prospecting appointments, proposals and quotes for new service agreements
Closing net new business
Onboarding new clients
Knowledge of Microsoft Office, QuickBooks and Autotask (will train)
Typing skills to ensure quick and accurate entry of service request details
Excellent interpersonal and communication skills in person and on the phone
Active listening skills to meet the client needs
Self-motivated to work in a fast-paced environment and ability to multi-task
Professional appearance
Aptitude for technical sales
Valid driver’s license
Reliable vehicle for traveling to prospecting / client appointments

About MicroTech Systems:

MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systems offers a Base Salary+ Commission, competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

Base Salary + Commissions paid bi-monthly.

About the Company

MicroTech Systems

IT services and managed solutions provider

MicroTech Systems provides IT services and solutions to help clients solve problems and seize opportunities. Its offerings include IT support and monitoring, managed IT services, IT projects, cloud services, and Microsoft Office 365, delivered through a suite of programs like Tri-Annual Healthchecks, TechCare, and Custom IT Roadmaps. The company differentiates itself with a 5-Star Promise—an explicit commitment to integrity, perseverance, ownership of problems and solutions, trust, and consistently high service levels—paired with its belief that skilled IT should not feel like a commodity. Unlike competitors that rely on certifications alone, MicroTech emphasizes how it delivers service and tailored guidance to meet each client’s needs, aiming for proactive, reliable, and transparent IT support. The overarching goal is to maximize clients' opportunities and minimize IT friction by providing dependable, high-quality IT solutions and ongoing support.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Boise, ID
Founded: 1970

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