Full-Time

Associate Tech Lead

Verint

Verint

1,001-5,000 employees

Software for customer experience automation

No salary listed

Bengaluru, Karnataka, India

In Person

Category
💻Software Engineering (1)
Requirements
  • Technical expertise in software development
  • Leadership skills to manage a team
  • Experience in managing the development lifecycle
  • Ability to mentor team members
  • Skill in translating business objectives into technical strategies
Responsibilities
  • Steer a group of talented software engineers towards successful execution of R&D projects
  • Manage the development lifecycle
  • Mentor team members
  • Ensure software deliverables are innovative and robust
  • Translate business objectives into technical strategies
  • Foster a culture of continuous improvement
  • Maintain focus on short-term milestones and long-term goals

Verint provides software and services focused on automating customer experience (CX) processes. Its main product is an open platform that utilizes artificial intelligence, advanced analytics, and automated workflows to analyze data from customer interactions. This platform helps organizations, particularly those with call centers, to improve their customer service and overall experience. Verint operates on a Software-as-a-Service (SaaS) model, allowing clients to access its solutions through a subscription, which creates a steady revenue stream. Unlike many competitors, Verint's solutions are designed to seamlessly integrate with existing business applications and data systems, making it easier for clients to enhance their customer interactions. The company's goal is to empower organizations to optimize their customer service operations and improve customer satisfaction.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Town of Huntington, New York

Founded

1994

Simplify Jobs

Simplify's Take

What believers are saying

  • Verint won six TrustRadius 'Top Rated' awards, showcasing strong customer trust and satisfaction.
  • The $13M deal with a top US insurer highlights Verint's growing influence in CX.
  • Expansion of the Bangalore Innovation Center supports growth in AI-driven CX automation.

What critics are saying

  • Increased competition from Five9 and Agentforce could threaten Verint's market share.
  • Challenges in talent acquisition at the Bangalore center may impact project timelines.
  • Integration issues with Parloa could affect Verint's reputation for seamless CX solutions.

What makes Verint unique

  • Verint's open platform integrates AI, analytics, and automated workflows for CX automation.
  • The company offers a SaaS model, ensuring recurring revenue and scalability for clients.
  • Verint's solutions seamlessly integrate with existing business applications and data lakes.

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Company News

Verint
Jun 10th, 2025
Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews

"Verint earning a 'Top Rated' award in multiple categories highlights the value they deliver and the trust they've built with their customers.

Business Wire
Jun 5th, 2025
Parloa Integrates with Verint Open Platform to Power the Future of Customer Service

Parloa integrates with Verint Open Platform to power the future of customer service.

Investing.com
May 28th, 2025
Verint signs $13M deal with top US insurer to boost CX By Investing.com

Verint signs $13M deal with top US insurer to boost CX

SABIO Group
May 19th, 2025
SABIO GROUP NAMED VERINT'S EMEA PARTNER OF THE YEAR

Sabio Group has once again been named Verint's premier customer experience (CX) innovator across EMEA, claiming the coveted "Partner of the Year (CX)" title at its 2025 EMEA Partner Summit in Spain.

Georgia Digital News
Apr 21st, 2025
Dan Bodner, CEO of Verint, Inducted Into the CX Hall of Fame at Customer Connect Expo

Dan Bodner, CEO of Verint, inducted into the CX Hall of Fame at Customer Connect Expo.