Full-Time
Legal Counsel
Confirmed live in the last 24 hours
Intercom
1,001-5,000 employees
Customer communication platform for businesses
Senior, Expert
Chicago, IL, USA
Employees are expected to be in the office at least two days per week.
You match the following Intercom's candidate preferences
Employers are more likely to interview you if you match these preferences:
- 7+ years of relevant experience in negotiating and counseling on commercial and technology transaction matters; experience at a fast-paced, emerging technology growth company and/or in a technology transactions practice at a law firm preferred
- Independently lead a range of inbound and outbound contract negotiations, including with sophisticated vendors and customers
- Advanced drafting skills (e.g., ability to draft and adapt templates and terms and conditions from scratch); strong attention to detail; excellent written and verbal communication abilities
- Solid understanding of software licensing, cloud computing, intellectual property, data protection, information security, marketing and employment-related issues related to use of consultants and independent contractors. Experience with managing open source and/or font licensing programs is a plus
- Ability to effectively prioritize workload and manage expectations; can advance multiple transactions simultaneously, often balancing tight deadlines
- Sound judgment to assess risk and manage escalations of critical business and legal issues to help resolve accordingly; flexibility to assess and make reasonable concessions when needed to accelerate deals to meet critical business objectives
- Strong critical thinking and ability to synthesize information from various sources to prepare easy-to-understand, business-influencing work product and insightfully convey information and legal principles to advise stakeholders
- Experience with CLM and other integrated end-to-end procurement and sales software platforms
- J.D. degree from an ABA accredited law school and licensed attorney in good standing with California or Illinois state bar or ability to be registered as in-house counsel if licensed in another jurisdiction
- This role will focus on serving as the primary legal partner to Intercom’s Procurement team and also support other commercial and product matters
- Support requests from Product/Engineering, People, IT, Marketing/Events, Sales, Partnerships and other internal clients and external third parties (e.g., vendors and customers)
- Review and negotiate various types of inbound and outbound agreements and advise on related legal and business issues, including SaaS agreements, strategic partnership and inbound technology agreements, master services agreements, consulting agreements, data processing agreements and marketing and event-related agreements
- Stay up to date on relevant laws, regulations and trends in the market for relevant subject-matter areas to provide practical advice to manage risk, facilitate compliance and drive innovation
- Manage special projects and collaborate with other members of the Legal team and cross-functional stakeholders
- Develop and improve various contract templates and negotiation playbooks
- Create and deliver trainings and knowledge-based resource materials
- Provide thought leadership and serve as strategic partner in continuously improving the company’s procurement and other legal team processes
- Work with Legal Ops to optimize contract metrics tracking and reporting
- You are resourceful, resilient and have a good sense of humor
- You are a true team player with an orientation to work collaboratively; no task is too big or too small for you to take on
- You anticipate the needs of others and work to create an environment of open and honest two-way communication
- You are able to adapt to Intercom’s culture by understanding our business and customers, by quickly learning our company values and what matters most to the company and by building strong relationships with all levels and offices within the company
- You have a passion to support business and the versatility and confidence to take on challenges that are presented to you
Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries like technology and e-commerce. A key aspect that sets Intercom apart from competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.
Company Stage
Series D
Total Funding
$234.2M
Headquarters
San Francisco, California
Founded
2011
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%
Simplify's Take
What believers are saying
- Demand for AI-driven support solutions enhances Intercom's offerings.
- Omnichannel communication trends align with Intercom's integrated messaging solutions.
- E-commerce expansion drives demand for robust customer support systems like Intercom.
What critics are saying
- Emerging startups offer similar solutions at lower prices, threatening market share.
- Major tech companies' AI advancements may outpace Intercom's offerings.
- Stricter data privacy regulations could increase compliance costs for Intercom.
What makes Intercom unique
- Intercom integrates live chat, email marketing, and support into a single platform.
- The platform supports over 600 million monthly active end users globally.
- Intercom's analytics tools help businesses measure communication strategy effectiveness.
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Benefits
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.