Full-Time
Legal Counsel
Confirmed live in the last 24 hours
Intercom
1,001-5,000 employees
Customer communication platform for businesses
Senior
Chicago, IL, USA
Hybrid working policy requires in-office presence at least two days per week.
- 7+ years of relevant experience in negotiating and counseling on commercial and technology transaction matters; experience at a fast-paced, emerging technology growth company and/or in a technology transactions practice at a law firm preferred
- Independently lead a range of inbound and outbound contract negotiations, including with sophisticated vendors and customers
- Advanced drafting skills (e.g., ability to draft and adapt templates and terms and conditions from scratch); strong attention to detail; excellent written and verbal communication abilities
- Solid understanding of software licensing, cloud computing, intellectual property, data protection, information security, marketing and employment-related issues related to use of consultants and independent contractors. Experience with managing open source and/or font licensing programs is a plus
- Ability to effectively prioritize workload and manage expectations; can advance multiple transactions simultaneously, often balancing tight deadlines
- Sound judgment to assess risk and manage escalations of critical business and legal issues to help resolve accordingly; flexibility to assess and make reasonable concessions when needed to accelerate deals to meet critical business objectives
- Strong critical thinking and ability to synthesize information from various sources to prepare easy-to-understand, business-influencing work product and insightfully convey information and legal principles to advise stakeholders
- Experience with CLM and other integrated end-to-end procurement and sales software platforms
- J.D. degree from an ABA accredited law school and licensed attorney in good standing with California or Illinois state bar or ability to be registered as in-house counsel if licensed in another jurisdiction
- This role will focus on serving as the primary legal partner to Intercom’s Procurement team and also support other commercial and product matters
- Support requests from Product/Engineering, People, IT, Marketing/Events, Sales, Partnerships and other internal clients and external third parties (e.g., vendors and customers)
- Review and negotiate various types of inbound and outbound agreements and advise on related legal and business issues, including SaaS agreements, strategic partnership and inbound technology agreements, master services agreements, consulting agreements, data processing agreements and marketing and event-related agreements
- Stay up to date on relevant laws, regulations and trends in the market for relevant subject-matter areas to provide practical advice to manage risk, facilitate compliance and drive innovation
- Manage special projects and collaborate with other members of the Legal team and cross-functional stakeholders
- Develop and improve various contract templates and negotiation playbooks
- Create and deliver trainings and knowledge-based resource materials
- Provide thought leadership and serve as strategic partner in continuously improving the company’s procurement and other legal team processes
- Work with Legal Ops to optimize contract metrics tracking and reporting
Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes features such as live chat, email marketing, and customer support solutions, all designed to help businesses manage customer interactions effectively. Intercom operates on a subscription-based model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries like technology and e-commerce. A key aspect that sets Intercom apart from its competitors is its integration of multiple communication tools into a single platform, along with analytics and reporting capabilities that allow businesses to assess the success of their communication strategies. The goal of Intercom is to enhance customer engagement and improve the overall customer experience.
Company Stage
Series D
Total Funding
$234.2M
Headquarters
San Francisco, California
Founded
2011
6 month growth
↑ 5%1 year growth
↑ 10%2 year growth
↑ 10%
Simplify's Take
What believers are saying
- Intercom's recent $125 million Series D funding round at a $1.2 billion valuation indicates strong investor confidence and financial stability.
- The platform's ability to serve a wide range of clients, from small startups to large enterprises, offers diverse opportunities for growth and career development.
- Intercom's integrated approach to customer communication can lead to improved customer satisfaction and retention, making it a valuable tool for businesses.
What critics are saying
- The competitive CRM market requires constant innovation to stay ahead, posing a challenge for Intercom to maintain its unique value proposition.
- Dependence on subscription-based revenue means that economic downturns or budget cuts could impact client retention and revenue.
What makes Intercom unique
- Intercom integrates live chat, email marketing, and customer support into a single platform, offering a seamless customer communication experience unlike many competitors who offer these services separately.
- Their focus on personalized messaging and automation sets them apart in the CRM market, providing a more tailored customer interaction.
- Intercom's robust analytics and reporting tools enable businesses to measure the effectiveness of their communication strategies, a feature that is not always comprehensive in competing platforms.
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Benefits
We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.