Technician 2

The Technician II is responsible for setting up, troubleshooting, maintaining, and optimizing inserter equipment to ensure efficient, accurate, and high-quality mail processing. The Technician II must possess strong mechanical aptitude, exceptional problem-solving skills, and a commitment to maximizing equipment performance and production efficiency in a fast-paced production environment.

2nd Shift Schedule: 3:30 pm - 12:00 am, Monday - Friday; overtime as required.

Due to the nature of our business, mandatory overtime is required during high-volume production periods and other times of increased workload. Flexibility to work extended shifts and/or weekends is an essential requirement of this position.

Duties and Responsibilities:

• Set up and configure Inserter equipment for scheduled production runs.
• Perform routine maintenance, adjustments, and minor repairs to ensure consistent machine performance.
• Troubleshoot mechanical, software, and camera-based issues during operation.
• Work with camera systems to read mail pieces and verify accuracy.
• Use machine specific automation software to manage job settings and workflow.
• Monitor production quality and make real-time adjustments as needed.
• Collaborate with production supervisors and operators to meet daily output goals.
• Document maintenance activities and machine performance issues.
• Maintain a clean, safe, and organized work area.
• Perform other duties as assigned.

Required Skills/Abilities: 

• Strong mechanical aptitude and hands-on technical ability.
• Experience working with automated machinery or production equipment.
• Ability to work with camera systems used for mail piece verification.
• Familiarity with machine-specific software for automation and job setup.
• Solid problem-solving and troubleshooting skills.
• Strong attention to detail and commitment to quality.
• Excellent communication skills and teamwork skills.
• Ability to work independently and as part of a team.

Preferred Skills/Abilities:

• Previous experience operating or setting up mail inserters (Mail Stream Direct or similar).
• Background in print, mail, manufacturing, or production environments.
• Basic understanding of mechanical, eletrical, or pneumatic systems.
• Experience with workflow automation or production software.

Education and Experience:

• High School Diploma or GED required.
• 2 to 5 years of machine maintenance experience in a manufacturing or production environment, preferred but willing to train.
• Experience troubleshooting production equipment and automated machinery.
• Direct mail, printing, packaging, bindery, mailing, or fulfillment equipment experience preferred.

Physical Demands and Work Environment:

• Required to stand for long periods of time, bend, reach and move about the facility.
• Ability to lift up to 50 lbs.
• Ability to bend, stoop, kneel, and crouch.
• Must be able to use hands to handle, control, or feel objects, tools, or controls.
• Required to grip, twist, and turn both hands for long periods of time

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.