Attraction Ambassador

Eiffel Tower Experience Ambassadors (Operations) are responsible greeting customers and sharing the history of the Las Vegas Eiffel Tower in relation to the original in Paris, France. The ambassador must be comfortable riding in a small elevator for an extended length of time, escorting guests to and from the Viewing Deck. Ambassadors will provide great customer service to ensure the guest experience is enjoyable from start to finish. Ambassadors will be trained in system controls and perform overall audience control.

• Possess inherent customer service skills, a passion for customer care, and a commitment to proactive service. 
• Ensure the safety of all guests, team members, and other employees at all times. Secure all decks and platforms during closing hours. 
•  High School Diploma preferred 
• Ability to effectively communicate in a friendly, courteous manner with guests, employees, management, and the public. 
• Willingness to work various shifts and hours, including holidays and weekends. 
• Effectively manage time and perform multiple tasks simultaneously. 
• Uphold and demonstrate the highest level of integrity in all situations, recognizing the standards required by a regulated business. 

ADDITIONAL REQUIREMENTS

• Must be at least 18 years old
• High School Diploma preferred 
• Proficiency in English.

• Follow the basic principles of Safety, Courtesy, and Capacity as they relate to the Eiffel Tower. 
•  Inform lead/supervisor of any guest or system related problems during their shift. 
• Work in various job areas, including Ticket Taker, Elevator, and Viewing Deck. Assist in interactions with VIP or Group guests. 
• Collaborate with other team members to create a safe, exciting experience for Eiffel Tower guests. 
• Comply with and uphold company expectations, including the Code of Commitment, policies, procedures, and industry regulations. Stay informed of property promotions, programs, and amenities. 
• Elevator Operator Responsibilities:
• Clearly articulate pertinent information about our Eiffel Tower and its comparison to the original. This speech must be memorized. 
• Answer guests' questions about the Tower and its surroundings. 
• Handle bio spills, as some guests may become ill during the elevator ride. 
• Chat with guests and suggest other attractions, shows, and restaurants across all Caesars properties. 
• Maintain a constant count of guests on the viewing deck, ensuring it does not exceed 96.
• Manage the queue line, preparing guests for descent with no more than 10 per elevator.
•  Read the anemometer and understand high wind limitations to ensure guest comfort and safety. If wind speeds exceed 39 mph, prepare guests to exit the viewing deck. 
•  Oversee the VIP entrance on the casino level, designated for VIP casino guests and guests requiring assistance, such as ADA guests. 
• Contact the elevator operator to inform them of a VIP or an "Assist" guest waiting to go to the top. 
• Understand ticket offerings and operate the ticket scan device with minimal technical ability. 
• Act as an ambassador for both the attraction and the casino, assisting and directing guests as needed. 
• Follow the basic principles of Safety, Courtesy, and Capacity as they relate to the Eiffel Tower. 
•  Inform lead/supervisor of any guest or system related problems during their shift. 
• Work in various job areas, including Ticket Taker, Elevator, and Viewing Deck. Assist in interactions with VIP or Group guests. 
• Collaborate with other team members to create a safe, exciting experience for Eiffel Tower guests. 
•  Comply with and uphold company expectations, including the Code of Commitment, policies, procedures, and industry regulations. Stay informed of property promotions, programs, and amenities