Technical Lead - IT Infrastructure

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 What You’ll Do

• Participates in or leads IT Infrastructure projects.
• Provides day-to-day management of all infrastructure components, including but not limited to Servers, Storage Systems, Network Infrastructure, and Security Applications.
• Maintain and develop data center architecture to keep pace with business performance requirements.
• Creates and maintains supporting documentation, including but not limited to Infrastructure diagrams, Data Flow Diagrams, Build/Configuration, Disaster Recovery Plans, and IT policies and procedures.
• Coordinate with key stakeholders to identify future needs and requirements & develop future state architecture.
• Translate business needs into technology requirements and define infrastructure standards and principles.
• Provide level 3 technical expertise for projects and issues related to server infrastructure.
• Ensure the security of information technology assets, data, network access, and backup systems, and implement monitoring and alerting systems to verify the security of internal and external systems.
• Strives to streamline processes and continuously improve team efficiency and how we provide service to our internal customers.
• Provide input and assistance to the management team on information technology strategies and software considerations.

Special Conditions:

• Some evening and weekend work will be required (as required).
• Ability to provide 24-hour on-call and on-site emergency support (as required).

Experience You’ll Bring

• University Degree or Diploma in Computer Science, Information Technology, Computer Networking, Engineering, or related technical field.

• 6+ years of experience in design, administration, management, and configuration of enterprise server and network infrastructure in a multi-domain environment, including at least 2 years leading or mentoring a technical team.

• Demonstrated experience leading distributed or regional technical teams, with a track record of improving delivery throughput, quality, and consistency.

• In-depth knowledge of Windows desktop and server operating systems, client/server software and hardware, virtual operating environments, and network infrastructure technologies.

• Strong hands-on expertise across the infrastructure stack including Windows Server, Active Directory (ADDS, ADCS), DNS, DHCP, NPS, Sites and Services, Failover Clustering, and RDS.

• Experience and knowledge of Linux server administration and related services.

• Experience with virtualization platforms including Microsoft Hyper-V and/or VMware.

• Experience and knowledge of SAN technology and administration (Pure Storage, iSCSI, Fiber Channel).

• Working knowledge of Microsoft Azure and/or AWS including compute, networking, storage, IAM, and PaaS services.

• Hands-on experience with Microsoft 365, Microsoft Teams, and Entra ID (Azure AD) including Conditional Access, MFA, and hybrid identity with AD Connect.

• Experience and knowledge of automation and scripting using PowerShell and/or Python; exposure to infrastructure-as-code tooling such as Terraform is an asset.

• Experience with monitoring and observability tools such as Zabbix, SCOM, or PRTG, including escalation processes and procedures.

• Working knowledge of system vulnerabilities, endpoint security, patch management, and security frameworks such as CIS Benchmarks, ISO 27001, and SOC 2.

• Experience with source control and DevOps practices using Azure DevOps, GitHub, or BitBucket is an asset.

• Excellent troubleshooting and problem-solving skills with a structured approach to root cause analysis.

• Proven ability to mentor, coach, and train others, and to hold a team to a high technical standard.

• Strong customer focus, ownership, urgency, and drive.

• Strong communication, organization, and stakeholder management skills across technical and non-technical audiences.

• Familiarity with AI-assisted IT operations and modern AI tools, with an understanding of how AI can be practically applied to infrastructure administration, automation, troubleshooting, and operational workflows.

Certifications:

• Must hold a relevant, current industry certification in Microsoft Azure, AWS, Windows Server/infrastructure, or an equivalent technology area.

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