Campus Support Technician

AD Education UK is a growing network of leading creative education institutes in the UK. The group’s institutions are united around strong values and sharing a vision for creativity and innovation within creative media education. With over 40 years of pioneering and sector-leading experience, our graduates can be found throughout the music, film, games and wider creative media sectors, winning prestigious awards and employed within the highest echelons of their respective creative fields. Our market-leading portfolio of schools includes The Institute of Contemporary Music Performance (ICMP) and SAE Institute UK. 

SAE was established in 1976, SAE spans the globe with over 50 campuses in 23 countries and delivers world-class education to over 12,000 students in state-of-the-art creative facilities. Our students come from diverse social, cultural, educational and artistic backgrounds, with different personalities and experiences. It is our goal to embrace those differences and to allow each and every student to develop their own individual style and apply it to the industry skills taught at SAE. Our ultimate goal is to prepare the students for a realistic work environment making the course, facilities, lecturers as well as the atmosphere as close to the industry working environment as possible.

Campus Support Technician

SAE Creative Media Institute, London

Contract: Hourly Paid

Salary: £13.85 per hour

This role provides technical support and guidance to students in their use of resources and equipment during practical sessions in directed and self-directed work helping them get the most out of their learning environment. This includes providing support to the Campus Manager in taking pride in the campus estates/ facilities environment, assisting with Health and Safety in the workplace, and providing the best technical service to students and colleagues.  

Key accountabilities 

       Student technical support and experience 

• Offer front-line exemplary service and technical support and advice to students across the range of academic disciplines and learning environments. 

• Ensure classrooms and studios are prepared for lessons and maintained, ensuring a clean and professional environment at all times. 

• Oversee and facilitate student directed study in timetabled sessions. 

• Support open events, trips, showcases, both on campus and at external locations, including configuring, transporting, and setting-up equipment. 

• Deliver demonstrations, tutorials and practical assessments, supporting students during sessions. 

• Demonstrate the safe, effective use of equipment and software in classroom and live environments, troubleshooting and resolving any issues. 

• Work cooperatively and flexibly with the team and be an active contributor for all courses and events. 

• Ensure appropriate student behaviour and studio usage on Campus and during practical sessions. 

• Participate in team meetings and share feedback on student progress, including concerns. 

• Facilitate student studio bookings, collection and returns of equipment, and monitor student attendance of practical sessions. 

• Keep records of equipment loans to students.  

• Keep up with new technologies and industry trends. 

       Estates maintenance and management 

• Practical operation and maintenance of the specialist facilities including studios, edit suites and technical equipment. 

• Responsibility for equipment and resources, resolving and reporting faults immediately. 

• Open and lock up the campus and building as required. 

• Act as a fire marshal and appointed first aider. 

• Ensure issues in relation to Health and & Safety are assessed and monitored appropriately. 

• Monitor stock levels for consumables and raising orders. 

• Manage and maintain the asset register/ databases; tracking, organising, and distributing equipment and resources as required. 

       Other 

• Always work and act in accordance with SAE’s values, adhering to all policies and procedures.  

• Undertake any other duties as required commensurate with experience and seniority. 

• Promote and ensure safe working practices and team well-being. 

• Demonstrate and promote professional and ethical behaviour and appearance at all times. 

• Work cooperatively and flexibly with the team and wider regional team to support periods of absence, workload peaks and troughs as required and undertaking other duties and tasks as required. 

Key Performance Indicator 

       Evidence of: 

• Demonstrated performance in the provision of tutorial and technical support, and the delivery of events and communications, as evidenced by positive feedback from students, staff, visitors and other stakeholders. 

• Attendance of all SAE events as required. 

• Familiarity with SAE policies and procedures. 

• Accurate and timely record keeping with tasks completed in line with procedures and deadlines. 

• Colleague feedback of working flexibly as a supportive and productive member of the team 

• A safe, professional, clean and productive working environment. 

• Representing the campus at all times in a professional manner that enhances the image and reputation for your team, campus and SAE UK 

• All duties are carried out and completed on time and as directed.  

Essential 

• Possess an appropriate good degree in a related field. 

• Knowledge of and industry experience in a related discipline area. 

• Technical ability or willingness to learn/ understand the hardware/ software. 

• Flexible and adaptable approach to work, and ability to priorities, organise and manage workloads to always meet deadlines. 

• Must have rights to work in the UK and live within commutable distance to the Campus in London. 
• Be able to work evenings and weekends when required.

       Desirable 

• Technical ability or willingness to learn the about the hardware/ software associated with the range of degree programmes. 

• Experience of teaching or training practical skills in related topic areas 

• A passion for creative media. 

• Experience in Project Based Learning, Flipped Classroom and other contemporary forms of facilitating learning; 

• Experience in using technology in learning, including Virtual Learning Environments; 

Like much of the creative sector, SAE celebrates diversity and values the power of individuality. We are committed to fostering a supportive and inclusive environment where every student can thrive, regardless of background or experience.

As a key member of our team, you will play a vital role in shaping the future of our students, empowering them to unleash their creativity and achieve their full potential. However, we recognise that barriers still exist in access and success for underrepresented groups. To improve the diversity of our academic team and help close these gaps, we strongly encourage applications from women, as well as individuals from global majority backgrounds and those with disabilities.

Your unique experiences and perspectives are not only welcomed but essential in shaping a more inclusive and representative creative industry.

For more information please see the job description here

Don't miss this opportunity to inspire the next generation of creative talent! Due to the volume of the applications, only successful applicants will be contacted.

To improve the diversity of our academic team, we especially welcome applications from women, gender minorities, those with a disability, and those from an ethnic minority background.

Note: SAE is an equal opportunities employer and is committed to safeguarding and promoting the welfare of young people and vulnerable adults. Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

Please submit your interest by using the Apply button and uploading your latest CV and covering letter.

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