W

Wachter

Nationwide technology integration and deployment services

Help Desk

Full-Time
$18 - $20/hr
Entry
Lowell, AR, USA
In Person
IT OperationsNetwork Engineering & Administration, IT Service Desk & End User Support

About the job

Requirements
  • Industry experience with single-site and/or multi-site operations in the voice/data/security or electrical field.
  • Ability to work independently and find solutions to complete the job.
  • Ability to follow project documentation and ensure proper execution of project-support requirements.
  • Ability to execute and/or create programs and scripts.
  • Strong written and verbal communication skills.
  • Problem-solving skills.
  • Attention to detail, organizational skills, and follow-up skills.
  • Ability to read and decipher manufacturer instructions.
  • Experience with network switch programming.
  • IP camera programming experience.
  • Operational knowledge of Virtual Desktop Infrastructure (VDI).
  • Operational knowledge of switch configuration and programming.
  • Operational knowledge of analog/IP systems, switches, wireless systems, routers, UPS, and/or CCTV.
  • Proficiency with computers, typing, Microsoft Office applications, ServiceNow, and SecureCRT.
  • Flexibility with the third-shift start time.
  • Ability to adhere to required project safety requirements.
Responsibilities
  • Work in close coordination with project managers and field technicians on customer-facing projects.
  • Capture project data, including check-in/check-out times and time on site, and validate work-completion documentation.
  • Provide service and troubleshooting support to field technicians by phone, chat, and email.
  • Implement, change, and create processes to address differing project needs.
  • Remotely configure and program network cabling and networking equipment, including hubs, switches, wireless equipment, CCTV, and UPS.
  • Oversee installation, configuration, maintenance, and troubleshooting of network-connected end-user hardware, software, and peripheral devices.
  • Remotely configure and verify port configurations and network settings.
  • Assist teams with other technical needs as they arise.
  • Perform other duties assigned by the supervisor.

About the company

W

Wachter

View
cbWebsite

Wachter, Inc. specializes in technology integration, offering solutions such as IoT, electrical systems, IT networks, renewable energy, automation, controls, and physical security. The company is a Cisco Gold Certified Partner and provides nationwide deployment with over 1,400 W2 technicians and electricians licensed to work in all 50 states, along with 24/7/365 customized support through TRUST.Wachter.com.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Lenexa, Kansas

Founded

1930

Get referred to Wachter

See people who can refer or advise you