Caseworker - Legal Support Assistant

Mandatory Requirements :

• Post-secondary education in International Relations, Social Sciences, Legal, Administration, Communications, Languages, Business, or related fields.
• English proficiency (minimum B1 level).
• Previous experience in Canadian immigration processes would be considered a strong asset.
• 1–2 years of experience in administrative support, virtual assistance, customer service, or back-office operations.
• Experience handling confidential documents and data with discretion and accuracy.
• Strong client service orientation and ability to work under deadlines.
• Interest in immigration and a genuine desire to support people.
• Studies and experience in Legal, Paralegal, or Immigration Law will be considered a plus.

Competencies & Transferable Skills

• Organizational & Administrative Strength:
• Ability to manage multiple cases, track deadlines, and maintain up-to-date records.
• Proven capacity to follow structured processes and documentation standards.
• Communication Skills:
• Ability to write clear, professional emails, summaries, and reports using formal tone and templates.
• Attention to Detail :
• Meticulous approach to reviewing documents and identifying inconsistencies or missing data.
• Comfortable working with checklists and ensuring procedural completeness.
• Tech Proficiency & Remote Readiness :
• Experience with Google Workspace (Docs, Sheets, Gmail) and Microsoft Office (Word, Excel).
• Familiarity with online tools (Slack, Trello, Monday, etc.).
• Self-driven, able to work independently and report asynchronously.

Responsibilities :

• Assist immigration consultants in organizing and managing case files.
• Prepare, review, and maintain legal documentation.
• Serve as a client liaison, collecting information and providing regular updates.
• Collaborate with team members to meet deadlines and legal compliance standards.
• Prioritize and handle multiple tasks with precision and accountability.