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Full-Time

Billing Support Specialist

CX

Confirmed live in the last 24 hours

Notion

Notion

501-1,000 employees

Versatile productivity and collaboration platform

Enterprise Software
AI & Machine Learning

Compensation Overview

$105k - $120kAnnually

Senior

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

Requires in-office presence for two Anchor Days (Mondays & Thursdays) and majority of the week.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences.
  • 5+ years of experience in technical support or customer service, preferably within SaaS or fintech.
  • Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
  • Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset.
  • Ability to work independently and collaboratively while adapting to evolving priorities.
Responsibilities
  • Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.
  • Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.
  • Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.
  • Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.
  • Maintain and report on KPIs and provide ad hoc reporting as necessary.
  • Develop and update knowledge base documentation to streamline future support requests.
  • Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues.

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy organization and communication of ideas. A notable aspect of Notion is its AI-powered Q&A feature, which provides instant answers to user queries, helping to centralize knowledge. Additionally, Notion has a strong global community that creates content and offers courses, supporting multiple languages and aiming to expand further.

Company Stage

Series C

Total Funding

$411.6M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

43%

1 year growth

70%

2 year growth

382%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Skiff strengthens Notion's privacy offerings, making it more appealing to privacy-conscious users.
  • Integration of the Cron calendar app and the launch of Notion Calendar enhance the platform's scheduling capabilities, providing a more comprehensive workspace solution.
  • Notion's continuous innovation, such as the AI feature that combines search engine and chatbot functionalities, keeps it ahead of the competition.

What critics are saying

  • The entry of major competitors like Microsoft's Loop could erode Notion's market share.
  • Reliance on a freemium model may limit revenue growth if users do not convert to paid plans.

What makes Notion unique

  • Notion consolidates multiple productivity tools into a single platform, offering a seamless user experience that reduces the need for multiple subscriptions.
  • The platform's AI-powered Q&A feature centralizes knowledge and provides instant answers, setting it apart from competitors.
  • Notion's vibrant global community and multilingual support enhance user engagement and accessibility, making it a versatile tool for international teams.

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Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend