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Sandvik

Mining, rock excavation, metal cutting solutions

IT Technician

System AdministrationPosted on Nov 11
Full-timeNetherlandsNo salary listed

About the Job

Requirements

  • A bachelor's degree in IT, or secondary vocational education in IT combined with substantial relevant experience.
  • At least 4 years of experience in IT infrastructure, IT technical support, or IT service desk roles.
  • Project management experience and an affinity with logistical IT infrastructure solutions.
  • Knowledge of vulnerability management and operational technology security, including operational technology hardware, and familiarity with Zebra handheld computers, SOTI MobiControl, and Logic Monitor.
  • Familiarity with Windows, Microsoft Office 365, Microsoft Azure, Windows Server, ServiceNow, ITIL, incident management, change management, service management, and Agile methodology.
  • Solid knowledge of data networks.
  • Fluency in spoken and written English.
  • Strong analytical and problem-solving skills, commitment to quality and customer service, and the ability to convey and interpret information accurately and work effectively as part of a team.

Responsibilities

  • Design IT infrastructure solutions for requirements unique to a logistical distribution center, and work with internal and external service providers to implement and test them and roll them out to other distribution centers.
  • Lead local IT projects and support global IT projects in Agile project groups with IT colleagues, technicians, and the WMS application team at other Machining Logistics locations.
  • Drive vulnerability management and IT security compliance by identifying, prioritizing, and following up on vulnerabilities in IT and operational technology environments, and implementing and monitoring IT security rules.
  • Manage and support Zebra handheld computers with SOTI MobiControl and keep the IT infrastructure behind the on-premises Blue Yonder Warehouse Management System reliable and secure.
  • Manage incidents and support requests, including desk-side and remote support, documenting solutions, ensuring high user satisfaction, and meeting service-level agreements.
  • Prepare and deliver new devices and IT systems to office and warehouse users, and handle IT purchasing and asset lifecycle management.
  • Monitor the local IT environment with Logic Monitor and take action as needed.
  • Keep site documentation for all IT systems and infrastructure up to date.
  • Continuously improve local IT processes to optimize the user experience.

Desired Qualifications

  • Knowledge of IT in a logistical or warehouse environment is a plus.
  • Dutch language proficiency is a strong plus.

About the Company

Sandvik

Mining, rock excavation, metal cutting solutions

Sandvik is a global engineering company focused on mining and rock excavation, rock processing, and metal cutting. It develops and sells tools, machines, and related services for these industries, including drilling equipment, rock processing machinery, and cemented carbide materials for cutting and wear resistance. Its strengths come from a long history, deep specialization, and an integrated portfolio, with a strategy that concentrates on core areas while spinning off non-core units like Alleima. Its goal is to help customers boost productivity, safety, and sustainability by providing reliable equipment and support for efficient material extraction and processing.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1862

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