IT Support & Digital Solutions Specialist

Job Description

IT Support & Service Delivery

• Provide first-line and second-line IT support for hardware, software, systems, and business applications
• Diagnose, troubleshoot, and resolve technical issues in a timely and effective manner
• Manage user accounts, access rights, and device configurations
• Ensure system availability, performance, and security
• Support Microsoft 365 and digital workplace environments
• Maintain IT support documentation, standards, and procedures

IT Project Management

• Lead and coordinate IT and digital projects from initiation through to completion
• Define project scope, objectives, timelines, and deliverables
• Monitor project progress, risks, resources, and budgets
• Engage with business stakeholders to gather and translate requirements into technical solutions
• Coordinate internal teams and third-party suppliers
• Ensure projects are delivered on time and aligned with organisational objectives
• Produce project plans, status reports, and implementation documentation
• Apply recognised project management methodologies (Agile and/or Waterfall)
• Maintain accurate technical and project documentation

Training & User Support

• Deliver IT and digital skills training to staff and business users
• Develop training materials, user guides, and knowledge base documentation
• Support employee onboarding related to IT systems and digital tools
• Conduct workshops and awareness sessions to increase system adoption
• Provide post-implementation training and ongoing user support

Digital & Data Solutions

• Develop and maintain dashboards and reports using Power BI
• Support data-driven decision-making across the organisation
• Identify and implement automation opportunities to improve efficiency
• Support digital workplace platforms including Microsoft Teams and SharePoint

Continuous Improvement

• Identify opportunities to improve IT services and business processes
• Contribute to digital transformation initiatives and IT strategy development
• Promote innovation and effective use of technology solutions
• Ensure all technical and project documentation remains accurate and up to date

Qualifications

• Degree in Information Technology, Computer Science, or a related discipline
• Minimum 5+ years’ experience working in an IT role within a business environment
• Proven experience in IT support and service delivery
• Experience managing or supporting IT projects
• Experience in change management and system implementation
• Experience delivering user training and supporting technology adoption
• Power BI reporting and data visualisation
• Microsoft 365 and Digital Workplace technologies
• Automation and process improvement
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management skills
• Project Management certification (PRINCE2, Agile, PMP, or equivalent)
• Change Management certification (e.g. Prosci)
• Experience supporting digital transformation programmes
• Project and time management
• Communication and training delivery
• Stakeholder engagement
• Analytical thinking
• Continuous improvement mindset

Additional Information

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.