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Technical Support Engineer
UK
Confirmed live in the last 24 hours
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Linux/Unix
Python
Writing
Requirements
  • Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
  • Ability to communicate complex technical matters both orally and in writing
  • Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
  • Demonstrated problem-solving skills and attention to detail
  • Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
  • 1+ years professional or internship experience in a technical or IT role preferred
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Responsibilities
  • Full-stack troubleshooting of the Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale
Desired Qualifications
  • Experience working with Linux, APIs, Python, or other coding languages is a plus
Verkada

501-1,000 employees

Video & sensor-based security systems for enterprises
Company Overview
Verkada's mission is to be the essential physical security software layer for every building, and the foundation of a larger enterprise IoT infrastructure.
Benefits
  • Generous company paid medical, dental & vision insurance coverage
  • Unlimited paid time off & 11 companywide paid holidays
  • Wellness allowance
  • Commuter benefits
  • Healthy lunches and dinners provided daily
  • Paid parental leave policy & fertility benefits
Company Core Values
  • Pave The Way
  • Solve Big Challenges
  • Take Strategic Risks
  • Think For Yourself