INACTIVE
Full-Time
Technical Support Engineer
Video & sensor-based security systems for enterprises
Data & Analytics
Hardware
Entry, Junior
London, UK
Required Skills
TCP/IP
Python
Customer Service
Linux/Unix
Requirements
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- 1+ years professional or internship experience in a technical support engineering or IT role
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Responsibilities
- Full-stack troubleshooting of the Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
Desired Qualifications
- Experience working with Linux, APIs, Python, or other coding languages is a plus
Verkada's mission is to be the essential physical security software layer for every building, and the foundation of a larger enterprise IoT infrastructure.
Company Stage
Series D
Total Funding
$444.3M
Headquarters
San Mateo, California
Founded
2016
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 25%2 year growth
↑ 105%Benefits
Generous company paid medical, dental & vision insurance coverage
Unlimited paid time off & 11 companywide paid holidays
Wellness allowance
Commuter benefits
Healthy lunches and dinners provided daily
Paid parental leave policy & fertility benefits
INACTIVE