Full-Time

Technical Support Engineer

London

Posted on 10/14/2023

Verkada

Verkada

1,001-5,000 employees

Cloud-based physical security platform

Data & Analytics
Hardware

Entry, Junior

London, UK

Required Skills
TCP/IP
Python
Customer Service
Linux/Unix
Requirements
  • Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
  • 1+ years professional or internship experience in a technical support engineering or IT role
  • Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
  • Ability to communicate complex technical matters both orally and in writing
  • Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
  • Demonstrated problem-solving skills and attention to detail
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Responsibilities
  • Full-stack troubleshooting of the Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale
Desired Qualifications
  • Experience working with Linux, APIs, Python, or other coding languages is a plus

Verkada provides a cloud-based B2B physical security platform integrating video security cameras, access control, environmental sensors, alarms, workplace, and intercoms, all managed through a single cloud-based software platform. The technology is designed for simplicity and scalability, providing real-time insights to enhance safety and minimize security risks and inefficiencies.

Company Stage

Series D

Total Funding

$444.3M

Headquarters

San Mateo, California

Founded

2016

Growth & Insights
Headcount

6 month growth

6%

1 year growth

10%

2 year growth

95%

Benefits

Generous company paid medical, dental & vision insurance coverage

Unlimited paid time off & 11 companywide paid holidays

Wellness allowance

Commuter benefits

Healthy lunches and dinners provided daily

Paid parental leave policy & fertility benefits

INACTIVE