Accor

Global hotel management, franchising, loyalty programs

Automation Engineering & Run Lead

Engineering LeadershipPosted on Nov 12

Full-timeBangkok, ThailandNo salary listed

About the Job

Requirements

A Bachelor's degree or higher in Computer Science, Information Technology, or a related field is required.
Knowledge of operations frameworks, including ITIL processes, is required.
Experience with cloud and infrastructure is required.
Experience setting up or maintaining continuous integration and continuous delivery pipelines for automations is required.
Experience developing with a robotic process automation solution is required.
UiPath certification is required.
ITIL v3/v4 Foundation or Practitioner certification is required.
Fluency in English is required.
The role requires leadership and strategy, adaptability and resilience, analytical and organizational abilities, communication and stakeholder management, and the ability to work in a multicultural environment.

Responsibilities

Define and enforce coding standards, reusable components, and design patterns across the automation estate.
Align solution architecture, development, artificial intelligence capabilities, and quality assurance into one integrated delivery lifecycle.
Identify, track, and remediate technical risk and technical debt before they affect production.
Coordinate architecture, development, artificial intelligence, and quality assurance teams on technical standards, reusable patterns, and release readiness for robotic process automation and AI agents.
Coordinate with business units, Security, and IT Operations on engineering capacity, technical risk, technical debt, and production run performance.
Define, monitor, and report operational metrics, including bot utilization, success rates, return on investment, business hours saved, and system downtime, using dashboards such as Power BI, UiPath Orchestrator, and UiPath Insights.
Define and maintain disaster recovery plans for critical automation processes to ensure continuous business operations.
Optimize UiPath platform licensing, infrastructure costs, virtual machine and API call costs, large language model token usage, and the cost efficiency and performance of AWS-hosted virtual machines.
Ensure secure handling of business credentials, API keys, and service accounts using tools such as Azure Key Vault.
Build, size, and develop the engineering team; manage skills, capacity planning, and workload allocation.
Safeguard release quality through controlled deployments, environment governance, and continuous integration and continuous delivery gates.
Balance engineering capacity and capability against the delivery pipeline while sustaining high uptime and service-level agreement compliance.
Embed common technical standards and reusable patterns across architecture, development, artificial intelligence, and quality assurance without slowing delivery.
Contain technical risk and debt while protecting release integrity, keeping mean time to recovery low, and advising business units.

Job Description

As the Engineering Lead , you will drive operational excellence and governance across the organization's digital workforce. Overseeing the production environment, you will manage incident response, optimize platform performance, and partner closely with business units to ensure intelligent, cognitive automations scale securely and deliver continuous business value with minimal downtime.

Key responsibilities

Technical Standards & Reusable Patterns: Define and enforce coding standards, reusable components, and design patterns across the automation estate.
Architecture, Development, AI & QA Integration: Align solution architecture, development, AI capabilities, and QA into one integrated delivery lifecycle.
Technical Risk & Debt: Identify, track, and remediate technical risk and technical debt before it impacts production.
Run Management: Architecture, development, AI and QA teams on technical standards, reusable patterns and release readiness (RPA, and AI Agents).
Incident & Problem Resolution: Business units, Security and IT Operations on engineering capacity, technical risk, debt and production run performance
SLA & Performance Tracking: Define, monitor, and report on key operational metrics (e.g., bot utilization, success rates, ROI, business hours saved, and system downtime) using dashboards (e.g., Power BI, UiPath Orchestrator & Insights).
Disaster Recovery & Business Continuity: Define and maintain DR plans for critical automation processes to ensure continuous business operations.
Licensing, Cost & Resource Optimization: Optimize platform licensing (UiPath), infrastructure costs (VMs, API calls, LLM token usage), and cost efficiency and performance of AWS-hosted VMs.
Credential & Secret Management: Ensure secure handling of business credentials, API keys, and service accounts using tools like Azure Key Vault.
Engineering Capacity & Capability: Build, size, and develop the engineering team, managing skills, capacity planning, and workload allocation.
Release Integrity: Safeguard release quality through controlled deployments, environment governance, and CI/CD gates.

Key Success Factors:

Balancing engineering capacity and capability against a growing delivery pipeline while sustaining high uptime and SLA compliance (e.g., >95% successful run rate).
Embedding common technical standards and reusable patterns across architecture, development, AI and QA without slowing delivery.
Containing technical risk and debt while protecting release integrity, keeping MTTR low, and acting as a trusted advisor to business units.

Qualifications

Bachelor’s Degree or higher in Computer Science, IT, or related
Ops Frameworks (ITIL Processes)
Cloud & Infrastructure
CI/CD & DevOps: Experience setting up or maintaining CI/CD pipelines for automations.
Experience in development using RPA solution
Leadership and strategy
Adaptability and resilience
Analytical and organizational
Communication and stakeholder management
Multi-cultural environment
English: fluent

Technical expertise:

UiPath Certification
ITIL v3/v4 Foundation or Practitioner.

Additional Information

This position is based in Bangkok
The role involves global collaboration, requiring flexibility to accommodate time zone differences.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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