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Proconex

Industrial automation equipment, controls, and services

Field Services Engineer 2

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timeRoyersford, PA, USA

About the Job

Requirements

  • A bachelor's degree in Engineering, Engineering Technology, Computer Science, Information Technology, or a related technical field, or an equivalent combination of education and experience.
  • At least 3 years of experience supporting industrial automation systems, instrumentation, controls, field service operations, or related technical environments.
  • At least 3 years of experience troubleshooting automation hardware, software, instrumentation, networking, or computer systems.
  • At least 3 years of experience working with Microsoft Windows operating systems, software deployments, and system upgrades.
  • At least 3 years of experience independently executing customer-facing technical service or support engagements.
  • At least 3 years of experience following technical procedures, quality standards, cybersecurity requirements, and safety protocols.
  • Must be legally eligible to work in the United States without company sponsorship.

Responsibilities

  • Independently support customer service engagements, including planning, coordination, scheduling, and execution activities.
  • Build and maintain customer relationships by communicating project status, technical findings, recommendations, and risks throughout service engagements.
  • Perform preventative maintenance and system health assessments on medium- to high-complexity industrial automation systems to improve reliability and reduce downtime.
  • Troubleshoot and resolve intermediate automation, hardware, software, instrumentation, server, workstation, and network issues, escalating advanced issues when appropriate.
  • Execute software installations, upgrades, patches, migrations, and system deployment activities in accordance with engineering standards and manufacturer requirements.
  • Configure, deploy, and troubleshoot servers, workstations, virtual environments, and associated hardware components to support automation system performance and reliability.
  • Support lifecycle planning initiatives by identifying system risks, developing corrective action recommendations, and executing defined lifecycle improvement activities.
  • Contribute to project execution activities, including system setup, testing, Factory Acceptance Testing, Site Acceptance Testing, commissioning, startup, and migration support.
  • Develop customer-ready technical documentation, service reports, redlines, and system records in accordance with company and customer standards.
  • Apply industrial networking, cybersecurity, and software architecture principles during maintenance, troubleshooting, and deployment activities.
  • Identify project risks, scope gaps, and additional customer needs while communicating opportunities and concerns to appropriate stakeholders.
  • Maintain required technical training, certifications, and professional development activities while supporting safety, quality, and continuous improvement.
  • Travel regularly to customer sites and support field-based service activities as business needs require.

Desired Qualifications

  • Experience with Emerson DeltaV or other Distributed Control Systems.
  • Experience supporting PLC, SCADA, or industrial automation systems.
  • Experience configuring and deploying servers, workstations, and virtualized environments.
  • Working knowledge of industrial networking, cybersecurity, and software architecture principles.
  • Experience with Windows Server administration.
  • Familiarity with SQL databases and database management concepts.
  • Knowledge of industrial electrical systems, instrumentation, and wiring practices.
  • Experience supporting commissioning, startup, migration, or lifecycle management activities in industrial process environments.
  • Experience participating in an industrial on-call support rotation.

About the Company

Proconex

Industrial automation equipment, controls, and services

Proconex provides process automation control systems, valves, control devices, and related services to industrial clients in the Mid-Atlantic, leveraging Emerson as a partner to access a broad portfolio of automation solutions. It combines hardware like solenoids, pumps, boiler controls, compressors, heat exchangers, and turbine generators with installation, maintenance, and technical support; the Emerson partnership provides data-enabled automation technology to monitor and control processes. By pairing extensive equipment and services with the Emerson Impact Partner program, Proconex offers a one-stop solution for industrial automation across manufacturing, energy, and utilities. Its goal is to help industrial customers improve operational efficiency, reliability, and agility by turning process data into informed business decisions.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Royersford, PA
Founded
1948

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