Princess Cruises

Premium cruise line with global itineraries

Rooms Division Supervisor - Japanese Speaking

Hotel Guest ServicesUpdated on Nov 14

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

At least two years of housekeeping work experience in a supervisory role in a comparable premium hospitality environment.
Previous cruise ship experience is strongly recommended.
A complete understanding of public health and environmental requirements relating to the servicing of public areas is required.
Solid supervisory skills and the ability to support, train, and mentor junior staff are required.
Fluent spoken and written English is required.
Conversational Japanese language skills are required.
An understanding of the foundation of guest service and the ability and willingness to deliver outstanding service to guests are required.
The ability to continuously surprise and delight guests throughout their cruise experience is required.
The ability to establish and maintain courteous and professional working relationships in a diverse cultural environment is required.

Responsibilities

Ensure company and public health standards for housekeeping, sanitation, maintenance, and related services in guest and teammate public areas, as well as guest and officer staterooms, are upheld.
Exceed housekeeping targets by driving a personalized, guest- and teammate-centric experience culture, reducing friction points, and mitigating negative surprises.
Perform daily inspections to ensure cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
Optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to support personalized guest service.
Be accountable for housekeeping operations in guest and teammate public areas and guest and officer rooms, including problem resolution and service-excellence-related guest inquiries.
Identify and communicate furnishing requirements to the Assistant Rooms Division Manager for guest and teammate public areas and to the Rooms Division Manager for officer and guest rooms.
Partner with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Desired Qualifications

Previous cruise ship experience is strongly recommended.

By applying to this position, your application will be submitted to PT Alpha Magsaysay, one of Princess Cruises official Hiring Partners based Indonesia. A recruiter from PT Alpha Magsaysay will contact you soon if your qualifications align with our requirements for this position.

As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests' and teammates' public areas as well as guests and officers' staterooms are always upheld.
Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate-centric & experience culture, reducing friction points and mitigating negative surprises.
Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
Accountable for the Housekeeping operation in guest and teammate public areas as well as guests' and officers' rooms, including problem resolution and all Service Excellence-related guest inquiries.
Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
Previous Cruise ship experience is strongly recommended.
Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.
Solid supervisory skills and ability to support, train and mentor junior staff.
Fluent English language skills, both verbal and written.
Conversational Japanese language skills.
Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Ability to continuously surprise and delight guests throughout their cruise experience.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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